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Enjo connects to Zammad so your team can raise, track, and resolve tickets right from Slack and Teams. It classifies each request, creates the ticket, and posts updates back in the thread.
Create and manage Zammad tickets from chat. Enjo turns each request into a structured Zammad ticket, mapping it to the right project, type, and fields, and keeps both systems in sync.
Answer questions from your Zammad content. Enjo finds the most relevant information in Zammad and replies in chat with a link to the source.
Run Zammad actions from chat. Enjo carries out common Zammad operations and confirms the result back in the conversation.
Give agents a head start. When a request needs a person, Enjo hands off with a summary, a suggested resolution, and full Zammad context.
Authorise Enjo in Zammad and choose what it can access.
Define how chat requests map to Zammad projects, types, and fields.
Bring Enjo into the Slack or Teams channels where requests come in.
Enjo starts answering and resolving, and improves as it learns from your Zammad data.
Someone reports an issue in chat. Enjo classifies it, creates a Zammad ticket with the right priority, and posts the link back in the same thread.
Someone asks a common question. Enjo pulls the answer from your Zammad content and replies in chat with a link to the source.
Enjo handles the common, repetitive Zammad requests on its own, freeing your team for the work that needs a person.
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