Production AI support, live on your Salesforce in days.
Enjo resolves requests across Slack, Teams, web chat, and your Help Center, assists your agents inside Service Cloud, and escalates as native Salesforce Cases with the full conversation attached. Salesforce stays your system of record.
Your helpdesk's built-in AI hits a ceiling.
Built-in AI works inside one system and stops there. Enjo works across your entire stack, and Salesforce stays your system of record.
Your answers also live in Confluence, SharePoint, Drive, and past Cases. Enjo indexes every source into one layer.
Resolution often needs Okta, a billing system, or an approval. Enjo acts across every connected system, with a full audit trail.
With Enjo, your knowledge, flows, and training stay portable. If you ever switch helpdesks, nothing breaks.
What Enjo does inside Salesforce.
One agent, one knowledge layer, three surfaces: customer and employee channels, your agents' Case View, and a self-serve Help Center.
AI Agent in Service Cloud
Agent Assist in the Case View
AI-native Help Center
Clean escalation back to Salesforce
Guardrails on every interaction
Insights your leadership will read
Six situations we hear most.
Find yours, and the path that fits.
Enjo indexes all of it into one layer, so answers stop depending on where the document lives.
OAuth in minutes, knowledge synced in about a day, first workflow live within a week.
Run Agentforce where it fits and Enjo on Service resolution. They work side by side.
One Enjo agent and one knowledge layer across every helpdesk you operate.
Per AI reply, never per seat and never per resolution. Free plan to start.
Enjo carries the repeat questions end to end, and your team keeps the judgment calls.
Grounded in every document your team actually uses.
One index across all of it, with a citation on every answer. What the AI says is what your agents see.
Salesforce sources
Everything else your team has
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Live in days.
No consulting partner required. Your team keeps working in Salesforce the whole time.
01
Connect
02
Ingest
03
Configure
04
Go live
Running in production at scale.
Aptean runs its full customer service on Enjo on Salesforce.
300K+
37%
5M+
83%
How Enjo and Now Assist fit together.
Not a rip-and-replace question. Pick by where your knowledge lives, where requests arrive, and what resolution has to touch.
Dimension
Agentforce
Enjo
When Agentforce is the right choice
You want AI built by Salesforce, operating on Salesforce data, deep inside the Salesforce roadmap, and your knowledge and workflows live entirely in Salesforce.
When Enjo is the right choice
Your knowledge is spread across many sources, requests arrive in Slack, Teams, and web chat, and you want resolution in production in days with cross-system actions.
When both make sense
Plenty of teams run both: Agentforce on Salesforce-native Sales and Marketing workflows, Enjo carrying frontline Service resolution across every channel.
Real-world customer stories
1M+
Live in a single day. 2M+ documents unified into one knowledge source, cutting information retrieval time by over 80%.
63%
45% faster resolution and a 60% satisfaction improvement, with Enjo handling frontline requests at a 2,500-person company.
450 hrs
Not sure where to start?
Upload your ticket history. Desk Assessment analyzes your Salesforce data and shows exactly where AI will have the most impact: top topics, volume, and projected savings. Know your automation opportunity before you commit.
Salesforce stays. Your options stay open.
Adopting Enjo is not a commitment to replace anything, now or later.
No migration, ever
Salesforce remains your system of record. Enjo adds resolution on top, and there is no expectation that you move.
Nothing changes for your agents
Escalations arrive as native Cases in the queues, SLAs, and routing rules your team already runs.
Your investment stays portable
Knowledge, flows, and training live in Enjo's layer. If your stack changes someday, they come with you.
Autonomous support,
under your control.
Frequently asked questions
No. Enjo extends Salesforce. Your investment, workflows, and agent experience stay exactly as they are, and Salesforce remains your system of record. Enjo adds AI resolution on top.
No. Enjo indexes knowledge directly from your sources: your helpdesk knowledge and history, Confluence, SharePoint, Drive, Notion, and your website. No data lake required.
The OAuth connection takes minutes. Knowledge sync takes about a day. A first workflow is in production within a week for standard deployments, with no consulting partner required.
Yes. Connect a sandbox URL during setup for development, validation, and training before moving to production.
It creates a standard native Salesforce Case carrying the full conversation transcript and Enjo's reasoning, and the Case flows into your existing queues, SLAs, and routing rules. Nothing changes for your human agents.
Free is $0 with 200 AI replies a month, unlimited human agent seats, and no credit card. Paid plans start at $95 a month. Pricing is per AI reply, never per seat and never per resolution.
Enjo is SOC 2 Type II and ISO 27001 certified and GDPR compliant. Data is encrypted in transit and at rest, and is never used to train external models.
