Production AI Support, Live on your Salesforce in days
Enjo extends Salesforce Service Cloud with AI Agents that resolve Cases end-to-end, Agent Assist embedded in the Case View, and an AI-native Help Center. Grounded in your Salesforce Knowledge, Past Cases, and every other document your team actually uses.
What Enjo does inside Salesforce
AI Agent in Service Cloud
- Multi-step logic with fallbacks and guardrails
- Trained on your Knowledge articles and past Cases
- Works across Slack, Teams, email, and web
- Connects in minutes via OAuth, no code required
Agent Assist in the Case View
- Instant case summaries with full conversation context
- AI reply suggestions grounded in approved knowledge
- Reply refinement: tone, length, translation
- Real-time sentiment analysis
AI-native Help Center
- Self-improving: resolved conversations draft new articles
- Multi-brand, multilingual, custom domain
- AI Command Center for bulk content operations
- Seamless handoff to AI Agent or human
Clean escalation back to Salesforce
- Creates a standard native Salesforce Case
- Full conversation transcript and AI reasoning attached
- Flows into your existing queues, SLAs, and routing rules
- Nothing changes for your human agents
Grounded in every document your team actually uses
Salesforce sources
Everything else your team has
Live in days
Connect
Ingest
Configure
Go live
How Enjo and Agentforce fit together
Dimension
Agentforce
Enjo
When Agentforce is the right choice
When Enjo is the right choice
When both make sense
Running in production at scale
Flagship deployment
Aptean runs its full customer service on Enjo on Salesforce.
Flagship customer service deployment on Salesforce Service Cloud. [Placeholder. Replace with published case study: autonomous resolution rate, time saved per ticket, CSAT impact, or a one-line customer quote.]
Real-World customer stories
What you'd pay, typically
Agent Assist only
$295 / mo
≈ $0.49 per case
AI Agent on your website
$295 / mo
≈ $0.59 per conversation
Both together
~$370 / mo
Customer-facing + rep-facing AI on one bill
Starter
$95
Standard
$295
Enterprise
Let's talk
What counts as an AI Reply?
For AI Agent: one response generated in a customer or employee conversation. A typical chat conversation is about 3 AI Replies.
For Agent Assist: 5 AI Replies per Salesforce Case, flat, charged on the first Agent Assist interaction with that case. Includes a generous refresh policy, case summaries, translation, and knowledge article generation for that case.
Turn Enjo into your most reliable agent, directly in Salesforce
Trained on Salesforce Cases & Knowledge
Trained on Salesforce Knowledge articles and past cases to answer with accuracy and context.
Built for your workflows
Configure advanced multi-step logic to handle complex support scenarios in minutes.
Salesforce-native AI actions
Instantly fetch case details, create or update cases, and run Salesforce actions, no code required.
Automatic escalations via Case creation
Escalates to the right team by creating and routing Salesforce Cases using SLAs and urgency.
Easy to launch
Connects to Salesforce in minutes, no engineering or change management required.
Give every agent an AI assistant,
right inside the Salesforce Case View
Works inside the Salesforce Case View
Agents get help right where they work, no context switching or extra clicks.
AI-powered response suggestions
Get smart, context-aware responses with article links and recommended next actions.
Instant Salesforce case summaries
Quickly see case history, customer details, and full conversation context.
Your brand voice with faster, consistent replies
Ensure consistent, high-quality replies, no matter the complexity.
Real-time sentiment analysis
Helps agents understand tone and urgency so they can tailor responses instantly.
Know what’s working. Fix what’s not.
Track AI performance in real time
Measure how Enjo reduces effort, speeds up resolution, and improves service quality.
Close knowledge gaps automatically
Identify missing content, outdated answers, and high-impact topics to update.
Monitor key support metrics
Track First Contact Resolution and Time to Resolution automatically.
Security & AI governance, trusted by top enterprises
- SOC 2 Type II + ISO 27001 compliant; GDPR compliant
- TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
- AI Guardrails for inputs/outputs + full audit logs
- Regular scans + pen tests (NDA), tested backups + IR plan
- 99.9% uptime for 6 years, proven at enterprise scale
Frequently asked questions
Agentforce is a strong native product. Enjo is complementary in most cases. We focus on three things: going live in days, one price per AI Reply, and grounding on knowledge outside Salesforce like Confluence and SharePoint. Many customers run both for different use cases. See our comparison section above for the full side-by-side.
No. Enjo indexes knowledge directly from sources like Salesforce Knowledge, past Cases, Confluence, SharePoint, Drive, and Notion. No data lake required.
OAuth connection is minutes. Knowledge sync is about a day. First workflow in production within a week for standard deployments. No consulting partner required.
Yes. Connect a sandbox URL during setup for development, validation, and training before moving to production.
Standard Case operations including lookup, creation, and field updates. Account and contact record lookups. Additional objects via Salesforce API. Custom objects and Apex integration available on request.
Enjo creates a native Salesforce Case with the full conversation context and suggested next steps. The Case enters your existing queues, SLAs, and routing rules. Nothing changes for your human agents.
No. Enjo extends Service Cloud. Your Salesforce investment, workflows, and agent experience stay. Enjo adds AI on top.
Enjo charges per AI Reply. In practice, this works out to about 3 AI Replies per website conversation when customers chat with AI Agent, and 5 AI Replies per Salesforce Case when your reps use Agent Assist.
Starter is $95 per month (1,000 AI Replies). Standard is $295 per month (3,000 AI Replies), the plan most Salesforce teams land on. Enterprise is custom and tailored to your deployment, with dedicated support, SSO, and advanced security. Contact sales for Enterprise pricing. Overage is $0.05 per AI Reply. Human agent seats are unlimited on all plans.
Start Free. Prove Value. Scale When Ready.
Use Enjo for real customer conversations and see how it fits your support workflow. Scale as your support grows.
