Information We Collect and Use

Payment Information: If you sign-up for a free trial account, you are not required to enter your credit card information unless and until you decide to continue with a paid subscription to our Services. A third-party intermediary is used to manage credit card processing. Your credit card is passed directly to our payment processor and doesn’t ever go through our servers.​

Content: You also provide us Content you post to the Service, or is otherwise collected through your use of the Service. Your Content and metadata about your Content may be viewed by other users in accordance with your settings on the Service. Unless Content is made viewable in accordance with your settings on the Service, then neither Troopr, Troopr employees, Troopr contractors nor agents will view your Content except: (i) to maintain, provide or improve the Service; (ii) to help you and respond to your request related to your Content, including support requests; (iii) to review and monitor (if we elect to do so) compliance with our Terms of Service (iv) to comply with or avoid the violation of applicable law or regulation or to cooperate with law enforcement; or (v) as otherwise described in this Privacy Policy. We have the right to remove any information you post, if deemed to be in violation of our Terms of service.

Cookies: When you use the Service, we may send one or more “cookies” – a small data file – to your computer to uniquely identify your browser and let us help you log in faster and enhance your navigation through our Service. A cookie may convey anonymous information about how you browse the Service to us. A persistent cookie remains on your hard drive after you close your browser so that it can be used by your browser on subsequent visits to the Service. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent; however, some features of the Service may not function properly if the ability to accept cookies is disabled.

Usage Data: When you use the Service, our servers automatically record certain information sent by your web browser. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, mobile carrier, and other such information.

Third Party Tools: We use third party tools for customer support and analytics, such as, yet not limited to Drift and Google Analytics, to help understand use of the Service. Many of these tools collect the information as sent by your browser as part of a web page request, including cookies and your IP address. These tools also receive this information and their use of it is governed by their privacy policy and opt out provisions, where applicable.

Do Not Track: If you enable or send a “do not track” signal or similar mechanism relating to the tracking of browsing activities, we do not have practices or protocols to honor or respond to such a request. However, we only collect the types of information otherwise described in this Policy.

Information You Provide: You provide us information about yourself, such as your name and e-mail address when you register for an account with the Service or by connecting with the Service via a third-party service. We receive and store the information you input when registering for our Service, or which you otherwise provide to us in any other manner. We may use your email address to send you Service-related notices. If you do not want to receive these messages, you can opt out by following the instructions in the message.

How We Share Your Information

Service Providers, Business Partners, and Others: We may share information about you with other third parties (such as service providers who host our Service or otherwise support the operation of the Service) but we are not in the business of selling information about you to advertisers or third parties. If we do this, such third parties’ use of your information will be under instruction from us and bound by terms which are substantially similar to this Privacy Policy as applicable to the services which they are providing for us. If we receive personal data subject to our certification under the Privacy Shield and then transfer it to a third-party service provider acting as an agent on our behalf, we have certain liability under the Privacy Shield if both (i) the agent processes the personal data in a manner inconsistent with the Privacy Shield and (ii) we are responsible for the event giving rise to the misuse.

Compliance with Laws and Law Enforcement Requests: Protection of Troopr's Rights: We may disclose your personal information if required to do so by law or subpoena or if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our rights or property.

How We Protect Your Information

The security of your information is important to us. To that end, we comply with industry-standard best practices to secure your personal information. We’ve also adopted commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your information. For example, we regularly back up your data to help prevent data loss and aid in data recovery. We also guard against common web attack vectors, host data in secure SOC 1, SOC 2, ISO 27001 and ISO 9001 compliant data center facilities, and implement industry standard firewalls and access restrictions on our servers to secure our network. No method of electronic transmission or storage is 100% secure, however, and we cannot ensure or warrant the absolute security of any information you transmit or store in the Service.

How We Retain Your Information

We generally discard information about you when it's no longer needed for the purposes for which we collect and use it, as described in the section above, and we're not legally required to keep it. For example, we retain your User Information until you delete your user account. However, some of your User Account Information may be retained after your account is deleted or deactivated as needed to allow your team members or other users in your company workspace to make full use of the Services. If you have elected to receive marketing emails from us, we retain information about your marketing preferences unless you specifically ask us to delete it. We retain information derived from cookies and other tracking technologies for a reasonable period from the date such information was created.

At the end of a retention period, we will either delete or anonymize the Personal Information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible. We reserve the right to retain certain Personal Information for longer periods if necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Services.

Your Choices About Your Information

We do not permit personal information to be used for reasons other than those for which it was originally provided. If this practice should change in the future, we will update this policy accordingly and provide individuals with opt-out or opt-in choice as appropriate.

You may, of course, decline to submit personal information through the Service, in which case we may not be able to provide certain services to you. You may update or correct your account information at any time by logging in to your account.

​It is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession. Fulfillment of some data deletion requests may prevent you from using Troopr services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.

Please note that your account data will be scheduled for permanent deletion within 30 days upon cancellation of you account. Please read about cancellation policy in our Terms of service

If you have any other requests or questions related to our handling, use or sharing of your personal information, please contact us at privacy@troopr.io.

EU-U.S. Privacy Shield

We comply with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visithttps://www.privacyshield.gov/

In compliance with the Privacy Shield Principles, we commit to resolve complaints about our collection or use of personal information. EU and Swiss individuals with inquiries or complaints relative to our data collection should first contact us at privacy@troopr.io.

We have further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you.

Under certain conditions, Privacy Shield provides the right to invoke binding arbitration when other dispute resolution procedures have not provided resolution. This is described in Annex I to the Privacy Shield.

European Union Data Subject Rights

If you are a resident of the European Union ("EU"), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the "GDPR") with respect to your Personal Data. Troopr is committed to ensuring compliance with the GDPR and protecting your rights as a data subject.

1. Right to Access: You have the right to request access to your Personal Data held by Troopr. We will provide you with a copy of the information we hold about you upon request, subject to verification of your identity.
2. Right to Rectification: You have the right to request the correction of inaccurate or incomplete Personal Data we hold about you. If your information changes, or if you believe that the information we hold is inaccurate, please contact us to update your information.
3. Right to Erasure (Right to be Forgotten): Under certain circumstances, you have the right to request the deletion of your Personal Data. Troopr will comply with such requests, subject to our legal obligations to retain certain information and data.
4. Right to Data Portability: You have the right to receive your Personal Data, which you have provided to Troopr, in a structured, commonly used, and machine-readable format and have the right to transmit it to another controller.
5. Right to Object: You have the right to object to the processing of your Personal Data for certain purposes, including direct marketing. You may also have the right to object when we are processing your data based on our legitimate interests.
6. Right to Restriction of Processing: Under certain circumstances, you have the right to restrict the processing of your Personal Data. This may include situations where you contest the accuracy of your data or when the processing is unlawful.
7. Right to Lodge a Complaint:  If you believe that Troopr's processing of your Personal Data infringes your rights under the GDPR, you have the right to lodge a complaint with the relevant data protection authority.
8. Contact Information: To exercise any of the rights mentioned above or if you have questions or concerns about how your Personal Data is processed, please contact our security team.

If you are a resident of the European Union ("EU"), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the "GDPR") with respect to your Personal Data. Troopr is committed to ensuring compliance with the GDPR and protecting your rights as a data subject.