AI Ticketing
AI-Powered Ticketing: Streamline Support Operations
Automate request routing, form filling, ticket syncing, approvals and CSAT and unlock unprecedented productivity gains in your support operations.
Trusted by 600+ enterprise teams
1
Effortless Ticketing
- Cutting-edge generative AI identifies and routes requests accurately
- AI-powered form completion based on request context
- Eliminates tedious manual work for customers and employees
2
Continuous Learning and Improvement
- Learns from historical tickets to refine routing and form-filling capabilities
- Integrates with hundreds of company systems for synchronization
- Adapts to changes in company data through continuous synchronization
3
Automated Approval Routing
- Routes approval requests intelligently to relevant decision-makers
- Sends actionable reminders and updates automatically
- Accelerates approval processes, minimizing delays and bottlenecks
4
Feedback management
- In-chat CSAT surveys for real-time customer satisfaction insights
- Collects improvement suggestions and integrates them into the knowledge base
- Enhances engagement and provides valuable data for continuous improvement
5
Triage Channel for Seamless Collaboration
- Dedicated Slack/Teams channel for all requests and AI-suggested answers
- Single view of open tickets requiring team attention - right inside chat
- Bi-directional sync between channel and ticketing system for seamless collaboration
6
AI Ticketing Analytics
- Gain valuable insights from AI-powered analysis of ticketing data
- Monitor key metrics and track performance for continuous optimization
- Identify areas for improvement in support management processes
Security and governance
Autonomous support,
under your control.
SOC 2 Type II and ISO 27001 certified, GDPR compliant
TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
Guardrails on inputs and outputs, plus full audit logs
Regular scans, penetration tests, tested backups, incident response plan
99.9% uptime over 7 years, at enterprise scale
600+ enterprise deployments. Founded 2019, profitable since inception.
