AI Ticketing

AI-Powered Ticketing: Streamline Support Operations

Automate request routing, form filling, ticket syncing, approvals and CSAT and unlock unprecedented productivity gains in your support operations.

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Trusted by startups and established enterprises

Effortless Ticketing

Cutting-edge generative AI identifies and routes requests accurately
AI-powered form completion based on request context
Eliminates tedious manual work for customers and employees

Continuous Learning and Improvement

Learns from historical tickets to refine routing and form-filling capabilities
Integrates with hundreds of company systems for synchronization
Adapts to changes in company data through continuous synchronization

Automated Approval Routing

Routes approval requests intelligently to relevant decision-makers
Sends actionable reminders and updates automatically
Accelerates approval processes, minimizing delays and bottlenecks

Feedback management

In-chat CSAT surveys for real-time customer satisfaction insights
Collects improvement suggestions and integrates them into the knowledge base
Enhances engagement and provides valuable data for continuous improvement

Triage Channel for Seamless Collaboration

Dedicated Slack/Teams channel for all requests and AI-suggested answers
Single view of open tickets requiring team attention - right inside chat
Bi-directional sync between channel and ticketing system for seamless collaboration

AI Ticketing Analytics

Gain valuable insights from AI-powered analysis of ticketing data
Monitor key metrics and track performance for continuous optimization
Identify areas for improvement in support management processes

Security Excellence

Security & AI governance, trusted by top enterprises

Enjo keeps your data protected while enabling safe automation, without losing control.Trusted by 100s of enterprises, including Snap, Wayfair, Delivery Hero, Cubic, Aptean, and Rakuten.

SOC 2 Type II + ISO 27001 compliant; GDPR compliant
TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
AI Guardrails for inputs/outputs + full audit logs
Regular scans + pen tests (NDA), tested backups + IR plan
99.9% uptime for 6 years, proven at enterprise scale

AI Safety & Governance

Security & Compliance