AI-Powered Ticketing: Streamline Support Operations
Automate request routing, form filling, ticket syncing, approvals and CSAT and unlock unprecedented productivity gains in your support operations.
Effortless Ticketing
- Cutting-edge generative AI identifies and routes requests accurately
- AI-powered form completion based on request context
- Eliminates tedious manual work for customers and employees
Continuous Learning and Improvement
- Learns from historical tickets to refine routing and form-filling capabilities
- Integrates with hundreds of company systems for synchronization
- Adapts to changes in company data through continuous synchronization
Automated Approval Routing
- Routes approval requests intelligently to relevant decision-makers
- Sends actionable reminders and updates automatically
- Accelerates approval processes, minimizing delays and bottlenecks
Feedback management
- In-chat CSAT surveys for real-time customer satisfaction insights
- Collects improvement suggestions and integrates them into the knowledge base
- Enhances engagement and provides valuable data for continuous improvement
Triage Channel for Seamless Collaboration
- Dedicated Slack/Teams channel for all requests and AI-suggested answers
- Single view of open tickets requiring team attention - right inside chat
- Bi-directional sync between channel and ticketing system for seamless collaboration
AI Ticketing Analytics
- Gain valuable insights from AI-powered analysis of ticketing data
- Monitor key metrics and track performance for continuous optimization
- Identify areas for improvement in support management processes
What Our Customers Say
Netflix
Location
Website
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Your Data, Our Priority
- Best-in-class security trusted by thousands of leading brands in the US and around the world.
- Our security practice includes state-of-the-art encryption, trusted infrastructure and service partners, periodic third party audits and continuous monitoring to ensure that your data is always secure.
- Made by a founding team with 4 decades of experience at some of the largest enterprises with industry leading security practices.
Accelerate support with Generative AI
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