Close complex customer conversations faster
Enjo Inbox is a shared omnichannel workspace where AI triages, summarizes, drafts replies, and routes conversations. Agents review, approve, or take over instantly with full history to resolve faster without losing context.
Complex conversations
don’t fit clean automation
When requests span multiple messages, channels, or unclear intent, teams lose time switching tools and rebuilding context. That slows resolution and increases agent load.Enjo Inbox keeps all live conversations in one place, with AI reducing prep work so agents can focus on resolution.
- One workspace across channels
- Faster resolution without added agent load
- Clear AI-to-human handoff with full context
See value immediately
AI prepares the work. Humans make the decisions
Core Capabilities
Omnichannel by Default
Unify conversations from Slack, Teams, email, and web chat into a single, prioritized workspace.
Smart escalation
Automatically route complex conversations to the right owner with AI summaries and full conversation history, so escalations move faster.
AI summaries and drafted replies
AI maintains a running summary and drafts context-aware responses to reduce handle time and speed up resolution.
Complete customer context
View user identity, past conversations, and relevant details alongside each thread, so agents never have to search for context.
Multilingual support
Support customers in their preferred language while agents work in theirs, without changing workflows.
Live translation
Translate messages in real time in both directions, enabling clear communication across languages.
Get started in three steps
Connect a channel
Let AI assist by default
Expand as volume grows
Get the best end-to-end experience with Enjo platform.
Works with the stack you already run.
Frequently asked questions
Inbox is Enjo’s built-in workspace for resolving complex conversations. Teams can use it alongside or independently from existing helpdesks.
Slack, Teams, email, and web.
Enjo Inbox includes unlimited human agent seats at no cost. You only pay for AI usage based on consumption.
AI prepares summaries, drafts, and routing signals. Humans approve, edit, or take over at any time.
Inbox is the shared workspace. Agent Assist is the AI layer that can operate inside Inbox or external helpdesks.
Connect one channel and see AI summaries and drafts immediately.
Autonomous support,
under your control.
