Production AI support, live on your Jira in days.
Enjo resolves employee requests directly in Slack and Teams, assists your agents inside the JSM issue view, and escalates as native Jira issues with the full conversation attached. Jira stays your system of record.
Your helpdesk's built-in AI hits a ceiling.
Built-in AI works inside one system and stops there. Enjo works across your entire stack, and Jira Service Management stays your system of record.
Your answers also live in Confluence, SharePoint, Drive, and past issues. Enjo indexes every source into one layer.
Resolution often needs Okta, a billing system, or an approval. Enjo acts across every connected system, with a full audit trail.
With Enjo, your knowledge, flows, and training stay portable. If you ever switch helpdesks, nothing breaks.
What Enjo does inside Jira Service Management.
One agent, one knowledge layer, three surfaces: customer and employee channels, your agents' issue view, and a self-serve Help Center.
AI Agent in JSM
Agent Assist in the issue view
AI-native Help Center
Clean escalation back to Jira Service Management
Guardrails on every interaction
Insights your leadership will read
Six situations we hear most.
Find yours, and the path that fits.
Enjo resolves in Slack and Teams, and every request is captured as a Jira issue automatically.
Enjo grounds on the Confluence you maintain today, plus past issues, with a citation on every answer.
Enjo completes the request: access grants, approvals, and resets, and escalates only real exceptions.
One agent per desk on one platform. Delivery Hero runs 30+ Jira service desks this way.
Approvals land in Slack with one click, reminders until they clear, and a record on the issue.
OAuth in minutes, knowledge synced in about a day, first workflow live within a week.
Grounded in every document your team actually uses.
One index across all of it, with a citation on every answer. What the AI says is what your agents see.
Atlassian sources
Everything else your team has
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Live in days.
No consulting partner required. Your team keeps working in Jira Service Management the whole time.
01
Connect
02
Ingest
03
Configure
04
Go live
Published results from named customers.
30%
100%
450 hrs
How Enjo and Atlassian Intelligence fit together.
Intelligence fit together.
Not a rip-and-replace question. Pick by where your knowledge lives, where requests arrive, and what resolution has to touch.
Dimension
Atlassian Intelligence
Enjo
Your knowledge and workflows live entirely in Atlassian tools and you want AI features from the same vendor, inside JSM surfaces.
Employees ask in Slack and Teams, your answers span Confluence and beyond, and resolution needs actions in Okta, Google Workspace, and other systems.
Keep Atlassian Intelligence for in-JSM features while Enjo carries chat-native resolution and files every request as a native Jira issue.
Real-world customer stories
1M+
Live in a single day. 2M+ documents unified into one knowledge source, cutting information retrieval time by over 80%.
63%
45% faster resolution and a 60% satisfaction improvement, with Enjo handling frontline requests at a 2,500-person company.
450 hrs
Not sure where to start?
Upload your ticket history. Desk Assessment analyzes your Jira Service Management data and shows exactly where AI will have the most impact: top topics, volume, and projected savings. Know your automation opportunity before you commit.
Jira Service Management stays. Your options stay open.
Adopting Enjo is not a commitment to replace anything, now or later.
Jira Service Management remains your system of record. Enjo adds resolution on top, and there is no expectation that you move.
Escalations arrive as native issues in the queues, SLAs, and routing rules your team already runs.
Knowledge, flows, and training live in Enjo's layer. If your stack changes someday, they come with you.
Autonomous support,
under your control.
Frequently asked questions
No. Enjo extends Jira Service Management. Your investment, workflows, and agent experience stay exactly as they are, and Jira Service Management remains your system of record. Enjo adds AI resolution on top.
No. Enjo indexes knowledge directly from your sources: your helpdesk knowledge and history, Confluence, SharePoint, Drive, Notion, and your website. No data lake required.
The OAuth connection takes minutes. Knowledge sync takes about a day. A first workflow is in production within a week for standard deployments, with no consulting partner required.
It creates a standard native Jira Service Management issue carrying the full conversation transcript and Enjo's reasoning, and the issue flows into your existing queues, SLAs, and routing rules. Nothing changes for your human agents.
Free is $0 with 200 AI replies a month, unlimited human agent seats, and no credit card. Paid plans start at $95 a month. Pricing is per AI reply, never per seat and never per resolution.
Enjo is SOC 2 Type II and ISO 27001 certified and GDPR compliant. Data is encrypted in transit and at rest, and is never used to train external models.
