200 AI replies a month. No credit card, no procurement.
Every published plan, the free one included.
Aptean's first cohort went live in a single day.
On paid plans, or your money back.
You pay for AI replies. Not seats, not resolutions.
Enjo is priced per AI reply. One meter, one line on your invoice, and nothing in the product counts a resolution, so nothing has to decide what one was.
Feature
Intercom
Free plan
None. 14-day trial only
What growth costs
$29 to $132 per seat, plus $0.99 per AI resolution
Who decides what "resolved" means
The vendor billing you. Silence counts as resolved
Acts in your systems
Via App Store apps or a custom build
Where your team works
No native Microsoft Teams. Needs Zapier or Power Automate
Enterprise controls
SSO, HIPAA and SLAs gated at $132 per seat
At 10 agents and 3,000 conversations a month, that lands at a tenth the cost of leading incumbent platforms. Intercom pricing as published August 2026.
Most tools route what they cannot answer. Enjo resolves it.
Legacy tools bolt AI onto a help desk, then route everything the bot cannot answer to a person. Enjo runs the agent first and keeps Inbox for escalations.
01
Reads your whole stack
02
Takes action, not just answers
03
Asks instead of guessing
04
Escalates with context
Resolution, proven at enterprise scale.
How teams use Enjo to resolve more, escalate less, and show the return.
37%
63%
30%
Free is not a trial. It does not expire.
200 AI replies a month, plus Inbox, Help Center, website chat and Insights. It does not expire.
Free
$0
Starter
$95
Standard
$295
Additional replies are $0.05 each on Starter and Standard. Human agent seats are unlimited on every published plan. Your bill moves when AI volume moves, not when you hire.
Nothing breaks when you hit the cap
Testimonials from our Customers
Frequently asked questions
There is no single best one, and the honest answer depends on where your support actually happens.
Enjo is the strongest fit when support concentrates in Slack, Microsoft Teams, website chat, a Help Center, or shared Slack channels. It is the right call when you want the AI to resolve requests rather than route them. Zendesk and Freshdesk are better if you want a mature ticket queue first and AI second. Fin itself is a reasonable choice if you are staying on Zendesk, Salesforce, HubSpot, or Freshworks and only want an AI layer.
Enjo has 600+ enterprise deployments and 99.9% uptime over 7 years. Troopr, which builds Enjo, was founded in 2019 and has been profitable since inception.
Yes. Enjo has a Free plan at $0 a month with unlimited human agent seats and 200 AI replies a month, and it does not expire.
Free includes the shared Inbox, the Help Center, unlimited AI agents, and Insights. No credit card is required. When the 200 AI replies are used up, requests auto-escalate to your human agents instead of stopping, because seats are unlimited on every plan.
Free does not include AI Actions, which is the capability that lets Enjo read and write in connected systems like Okta, Jira, and Salesforce. That starts on Starter at $95 a month.
Fin AI Agent costs $0.99 per outcome, as published on fin.ai/pricing on 25 August 2026.
An outcome is a resolution, a procedure handoff, or a disqualification, each billed at $0.99. A qualification is billed at $9.99. Fin does not charge when a conversation is simply passed to your team. Fin Standalone, used without Intercom, is $0.99 per outcome with a 50-outcome monthly minimum.
Per-seat pricing for the Essential, Advanced, and Expert plans is not published and sits behind a contact-sales form. Copilot for agents is $35 per user a month.
Enjo costs about a tenth of what a per-seat platform plus per-resolution AI costs, on a 10-person support team handling 3,000 customer conversations a month.
At that volume Enjo's Standard plan is $295 a month. It includes 3,000 AI replies and unlimited human agent seats. Additional AI replies are $0.05 each on Starter and Standard.
On Fin, 3,000 resolutions at $0.99 each is $2,970 in outcome charges before any seat licence is added. Fin does not bill for a conversation it hands to your team, so your real number depends on how many Fin closes on its own. The seat licences sit on top, and their price is not published.
Fin is the new name for Intercom. The company renamed itself Fin in 2026, after the Fin AI agent it launched in 2023.
On 15 June 2026 Salesforce signed a definitive agreement to acquire Fin for approximately $3.6 billion. Salesforce said the transaction is expected to close in the fourth quarter of its fiscal year 2027, subject to customary closing conditions. It said Fin's packaged offerings and proprietary models will complement Agentforce.
If you are evaluating Fin today, you are evaluating a product mid-acquisition. Roadmap, packaging, and pricing after close have not been published.
Yes, and same-day go-live is achievable rather than theoretical.
Aptean deployed Enjo to an initial cohort in a single day and handled 5,000+ queries in the first month. Amber Group went from proof of concept to full production in five weeks. You connect your channels and point Enjo at your existing knowledge sources, so there is no rip-and-replace step.
Enjo can also run alongside your current helpdesk rather than replacing it. Teams staying on Salesforce, Zendesk, Jira, or ServiceNow deploy Enjo as the resolution layer and keep their system of record.
Enjo is SOC 2 Type II, ISO 27001, and GDPR compliant, with 99.9% uptime over 7 years across 600+ enterprise deployments.
Data is encrypted with TLS 1.2 or higher in transit and AES-256 at rest, with keys managed through AWS KMS. Guardrails run on both inputs and outputs, and every AI decision is written to an audit log. Enjo runs regular scans, penetration tests under NDA, tested backups, and a documented incident response plan.
SSO and SAML, custom audit trails, whitelabeling, and on-premise deployment are Enterprise-plan capabilities. If SSO is a hard requirement for your security review, that is an Enterprise conversation rather than a self-serve signup.
