Turn Support Data into Executive Strategy
Get real-time clarity on AI performance, automation gaps, and customer sentiment, so you can fix root causes instead of just firefighting volume.
What You Get with Enjo Insights
Unified Performance Monitoring
Proactive Knowledge Optimization
Prove & Improve ROI
How Enjo Insights Works
Performance Metrics
Track resolution rates, AI accuracy, and agent productivity to spot coaching opportunities and refine AI training.
CSAT & Feedback & Sentiment
Capture real-time CSAT and sentiment trends to understand why scores change and act on negative feedback faster.
Helpdesk Insights
Analyze historical ticket data to pinpoint bottlenecks, measure SLA adherence, and forecast support volume.
Adoption Insights
Track feature usage across teams to identify underutilized tools and ensure you're getting maximum value from your investment.
Automation Scope
Identify high-impact opportunities for new automation based on historical ticket clusters and missing knowledge.
Real-Time Sentiment Analysis
Detect customer frustration instantly to trigger smarter escalations and prevent churn before it happens.
Executive Reporting
Auto-generate leadership-ready reports on cost savings, efficiency gains, and ROI—no spreadsheet wrestling required.
What Our Customers Say
Netflix
Location
Website
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Your Data, Our Priority
- Best-in-class security trusted by thousands of leading brands in the US and around the world.
- Our security practice includes state-of-the-art encryption, trusted infrastructure and service partners, periodic third party audits and continuous monitoring to ensure that your data is always secure.
- Made by a founding team with 4 decades of experience at some of the largest enterprises with industry leading security practices.
Ready to Uncover Your Support ROI?
Join enterprise IT and HR teams using Enjo to drive efficiency. Start a free proof-of-concept today.
