See what to automate next,
and why it speeds resolution
Insights shows where work gets stuck, what’s driving volume, and which automation will move resolution time most. Track deflection, accuracy, and feedback, and measure impact of every agent, workflow, and change across AI Agent, Inbox, and Agent Assist.
If you can’t see where time is lost, you can’t fix it
Support teams often ship automation and tooling changes based on hunches—or report “AI impact” with vanity metrics that don’t reflect real resolution. Insights connects your Enjo activity and support signals so you can prove value with real usage and prioritize the next automation with confidence.
- Identify the top request types driving volume (and where they originate)
- Find where resolution slows down (bottlenecks by topic, queue, channel, and handoff)
- Turn patterns into action: create new AI Agents, workflows, macros, and knowledge updates
- Prove ROI with metrics that map to reality: resolution speed, deflection, accuracy, feedback
Connect data & immediately see top request
types and bottlenecks
The moment Insights connects to your Enjo workspace, it surfaces what’s driving volume and where
time-to-resolution spikes,so you can prioritize what to automate first.
Signals in. Recommendations out. Measurable impact.
Core Capabilities
Track volume & topics by channel
See top request types, trends, and emerging issues across channels, queues, brands, and time.
Find what slows resolution down
Spot time-to-resolution spikes, reopens, SLA risk, and handoff bottlenecks by topic and queue.
AI-ranked next-best automations
AI detects repeatable work and scores candidates by volume X time saved X risk - plus the “why” behind each.
Measure AI Agent outcomes
Track coverage, autonomous resolution vs escalation, workflow success/failure patterns, accuracy signals, and feedback.
Optimize Inbox & Agent Assist
Improve exception handling and human speed: throughput, handle time, routing, Assist adoption, and knowledge impact.
Prove impact of every change
Before/after reporting by agent, workflow, queue, and rollout - leadership-ready ROI based on real usage, not vanity metrics.
Get started in three steps
Connect
See your baseline
Act on the next best opportunity
Prioritize automation with confidence,
and prove ROI as you scale
Get the best end-to-end experience with Enjo platform.
Frequently asked questions
No. Insights works across Enjo AI Agent, Enjo Inbox, and Enjo Agent Assist, so you can measure end-to-end resolution performance.
Connect your data and immediately see top request types and where resolution slows down.
It’s built to answer “what should we automate next?” With AI-detected patterns, ranked opportunities, and measurable before/after impact.
Yes! Insights measures the impact of every agent, workflow, and change over time, so you can scale what works.
Autonomous support,
under your control.
