Resolve complex
support requests, end to end
Enjo AI Agent automates defined support workflows, completes resolutions when it’s safe to do so, and escalates exceptions with everything your team needs.
How Enjo AI Helps You Work Smarter
Resolves Instantly
Escalates Intelligently
Learns Continuously
See Enjo AI Agent in 60 seconds
Support isn’t overwhelmed by “hard” tickets. It’s overwhelmed by repeatable ones
Status checks, policy questions, routine changes, and the same clarifying back-and-forth can dominate the queue. Enjo AI Agent is built to handle these repeatable resolutions safely, so your team can focus on the exceptions and high-impact conversations.
- Automate repeatable resolutions using workflows you define
- Reduce manual back-and-forth with customers by collecting required info upfront
- Improve consistency by standardizing responses and steps
- Expand automation gradually as you add workflows and knowledge sources
A workflow-first AI Agent that’s easy to adopt
You define what “good” looks like. Enjo AI Agent follows your workflows, uses your knowledge, and stays inside your boundaries.
AI Agent Studio
AI Flows
Guardrails
Get value in three steps
Connect knowledge. Define workflows in natural language
- Connect knowledge sources (website, help docs, policies, FAQs)
- Create workflows using natural-language instructions
- Set boundaries: what the Agent can do, and what requires escalation
Validate behavior and deploy to your channels
- Test with real ticket examples
- Review outcomes and escalation reasons
- Deploy to a specific queue/inbox/workflow scope
Expand workflows, and increase autonomy over time
- Identify top escalation reasons and fix the root cause
- Add AI Flow Templates for new intents
- Expand to more queues, languages, or brands (as applicable)
Core Capabilities
Ground responses in your source of truth
Connect trusted sources - website, help center, docs - so the Agent answers consistently and stays aligned with your latest info.
Follows your workflow steps
Enjo executes the steps you define: collect required details, apply policy, take allowed actions, and resolve when conditions are met.
Escalations that speed up human agents
When it can’t resolve, it escalates with a structured brief: intent, gathered info, actions tried, and the best next step.
Define autonomy rules, workflow by workflow
Set workflow-level controls so autonomy stays within bounds, approvals for sensitive actions and clear escalation rules.
Audit every action, reference, and reason
See what the Agent did, what it referenced, and why it escalated - giving you QA-ready trails for compliance and improvement.
Deploy one workflow across every channel
Use the same AI workflows in email, chat, forms, and more. Define once, control centrally, and extend without duplicating logic.
Get the best end-to-end experience with Enjo platform.
Questions IT leaders ask first.
Enjo Inbox is the preferred helpdesk for the best experience, and Enjo AI Agent can also connect to other helpdesks.
You define workflows, set boundaries and permissions, and specify when the Agent must escalate. You can deploy incrementally by workflow and scope.
You connect the sources you trust, your website is a key knowledge source, along with other customer-facing or internal references you choose to connect.
Start with one high-volume workflow using an AI Flow Template, test it on realistic examples, deploy to a limited scope, then expand.
No. Agent Assist is a separate product designed to help human agents inside Enjo Inbox or plugged into other systems. AI Agent is focused on workflow-based autonomous resolution.
Autonomous support,
under your control.
