AI Agent builder
for faster support
No-code Studio to build, test, and deploy AI support agents grounded in trusted knowledge,
run actions & workflows, and escalate safely.
Build agents you can trust,
and prove it before you deploy
Studio is where your team turns repeatable requests into safe automation. Configure what the agent should say, what it can do, and when it must escalate, then validate performance with traces, bulk tests, and training loops.
- Reduce repetitive ticket volume with knowledge-grounded answers
- Automate multi-step resolutions with actions and workflows
- Escalate exceptions with complete context and recommended next steps
- Improve accuracy over time with testing, feedback, and training
Studio builds Enjo AI Agents
Studio is the no-code AI agent builder inside Enjo. Create standard agents for specific queues or topics, or router agents that route requests to specialized child agents, each ready to answer from trusted knowledge, run actions and AI Flows, create/update tickets, and escalate safely to humans across your channels.
- Router agents that route by intent, customer type, or topic
- Persona and behavior controls, plus optional data masking, sentiment analysis, and feedback collection
- Role-based access for AI Agent Admins
Configure knowledge, actions,
and guardrails - then ship confidently
Knowledge
Automation
Governance
Automate full resolutions with AI Flows
Use AI Flows to orchestrate multi-step work, branching logic, reusable actions, and natural-language steps, so agents can complete tasks end-to-end, not just respond.
Set guardrails before you go live
Apply global and agent-level safety rules, denied topics, restricted categories, and regex filters, then validate behavior with guardrail testing before deployment.
Deploy where requests arrive
Core Capabilities
Verified knowledge for accurate answers
Ingest sources with status and knowledge blocks, write Enjo Answers, and review internal citations before launch.
Answer library that stays up to date
Create intent and topic answers, generate question variations, and update content from tests and feedback.
Safe actions across the tools you use
Connect API, code, or MCP actions to query/update systems, with relevance thresholds to prevent accidental runs.
Ticketing + escalation, handled cleanly
Create/update tickets, sync comments/status, post progress in Slack/Teams/web, and escalate on patterns or human asks.
Runtime QA that shows every decision
Test a single query and see the trace, lookups, plan, actions, and escalation - so fixes are obvious.
Bulk testing that turns into training
Run up to 1,000 questions, rate and re-run, then train by adding answers, mapping, actions, or request forms.
Start with one agent. Expand by workflow
IT Service Agent
HR Service Agent
Customer Service Agent
Get to a working agent quickly, then expand
Add knowledge and configure behavior
Connect trusted sources, create Enjo Answers, and define how the agent should respond and when it should escalate
Add AI Actions and AI Flows
Enable the systems the agent can query or update, then orchestrate multi-step workflows for repeatable resolutions.
Test, govern, and launch to a specific scope
Use trace-based QA, bulk testing, and guardrail tests, then deploy to the right channel, queue, or audience.
Frequently asked questions
No. Studio is designed as a no-code AI agent builder for support teams to configure knowledge, behaviors, actions, and workflows without developer dependency.
Use guardrails, escalation rules, action relevance thresholds, and role-based admin controls, then validate with runtime QA, bulk testing, and guardrail tests before deployment.
Yes. Studio supports ticket creation, syncing comments/updates, and providing progress updates across supported channels, with escalation to humans when needed.
Yes, deploy to a limited scope (one channel, queue, or request type), learn from results, and expand coverage as trust and performance grow.
Autonomous support,
under your control.
