Production AI support, live on your Zendesk in days.
Enjo resolves requests across web chat, Slack, and your Help Center, assists your agents inside the Zendesk ticket view, and escalates as native Zendesk tickets with the full conversation attached. Zendesk stays your system of record.
Your helpdesk's built-in AI hits a ceiling.
Built-in AI works inside one system and stops there. Enjo works across your entire stack, and Zendesk stays your system of record.
Your answers also live in Confluence, SharePoint, Drive, and past tickets. Enjo indexes every source into one layer.
Resolution often needs Okta, a billing system, or an approval. Enjo acts across every connected system, with a full audit trail.
With Enjo, your knowledge, flows, and training stay portable. If you ever switch helpdesks, nothing breaks.
What Enjo does inside Zendesk.
One agent, one knowledge layer, three surfaces: customer and employee channels, your agents' ticket view, and a self-serve Help Center.
AI Agent in Zendesk
Agent Assist in the ticket view
AI-native Help Center
Clean escalation back to Zendesk
Guardrails on every interaction
Insights your leadership will read
Six situations we hear most.
Find yours, and the path that fits.
Enjo indexes Guide plus Confluence, Drive, Notion, and your website into one layer.
Enjo prices per AI reply, never per seat and never per resolution.
Enjo resolves in the channels customers already use and files the Zendesk ticket when needed.
Grounding across every source, with a citation on every response, changes what gets resolved.
One Enjo agent and one knowledge layer across both helpdesks, with native escalation to each.
Summaries, grounded reply suggestions, tone refinement, and sentiment, right where they work.
Grounded in every document your team actually uses.
One index across all of it, with a citation on every answer. What the AI says is what your agents see.
Zendesk sources
Everything else your team has
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Live in days.
No consulting partner required. Your team keeps working in Zendesk the whole time.
01
Connect
02
Ingest
03
Configure
04
Go live
Published results from named customers.
63%
1M+
450 hrs
How Enjo and Zendesk AI fit together.
Not a rip-and-replace question. Pick by where your knowledge lives, where requests arrive, and what resolution has to touch.
Dimension
Zendesk AI
Enjo
Your knowledge lives entirely in Zendesk Guide, your volume is modest, and you want AI from the same vendor as your helpdesk.
Your knowledge is spread across many sources, customers reach you in web chat and Slack, and you want cross-system actions with pricing that does not scale per resolution.
Some teams keep Zendesk AI on simple Guide-only deflection while Enjo carries grounded resolution and agent assistance across every channel.
Real-world customer stories
1M+
Live in a single day. 2M+ documents unified into one knowledge source, cutting information retrieval time by over 80%.
63%
45% faster resolution and a 60% satisfaction improvement, with Enjo handling frontline requests at a 2,500-person company.
450 hrs
Not sure where to start?
Upload your ticket history. Desk Assessment analyzes your Zendesk data and shows exactly where AI will have the most impact: top topics, volume, and projected savings. Know your automation opportunity before you commit.
Zendesk stays. Your options stay open.
Adopting Enjo is not a commitment to replace anything, now or later.
Zendesk remains your system of record. Enjo adds resolution on top, and there is no expectation that you move.
Escalations arrive as native tickets in the queues, SLAs, and routing rules your team already runs.
Knowledge, flows, and training live in Enjo's layer. If your stack changes someday, they come with you.
Autonomous support,
under your control.
Frequently asked questions
No. Enjo extends Zendesk. Your investment, workflows, and agent experience stay exactly as they are, and Zendesk remains your system of record. Enjo adds AI resolution on top.
No. Enjo indexes knowledge directly from your sources: your helpdesk knowledge and history, Confluence, SharePoint, Drive, Notion, and your website. No data lake required.
The OAuth connection takes minutes. Knowledge sync takes about a day. A first workflow is in production within a week for standard deployments, with no consulting partner required.
It creates a standard native Zendesk ticket carrying the full conversation transcript and Enjo's reasoning, and the ticket flows into your existing queues, SLAs, and routing rules. Nothing changes for your human agents.
Free is $0 with 200 AI replies a month, unlimited human agent seats, and no credit card. Paid plans start at $95 a month. Pricing is per AI reply, never per seat and never per resolution.
Enjo is SOC 2 Type II and ISO 27001 certified and GDPR compliant. Data is encrypted in transit and at rest, and is never used to train external models.
