Help Center

Resolve issues faster
with live self-serve

Give customers instant, trustworthy answers from live knowledge - not static articles. When needed, Enjo Agents step in with full context.

Answers with intent, context, and recency - not keyword search
Auto-syncs from docs, tickets, tools, and product updates
Learns from real resolutions so answers improve over time

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Trusted by startups and established enterprises

Static help centers don’t keep up with real customer questions

Traditional help centers require constant writing, reviewing, and updating, and still drift out of date. That leads to misleading answers, more inbound tickets, and frustrated customers.

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Enjo Help Center is AI-native: it resolves issues using live knowledge and recent resolutions, so self-serve stays accurate as your product changes.

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Fewer inbound tickets without writing more docs
Higher self-serve resolution rates with answers customers can trust
No more stale pages or “almost right” guidance
Faster time-to-resolution when escalation is needed

Publish a working Help Center in minutes

Connect your docs → publish → customers get accurate answers immediately

AI answers grounded in your connected sources

Clean self-serve experience customers can actually use

Agent view to handle unanswered questions without switching tools

AI answers first. Agents resolve the exceptions,
without losing context

A customer asks a question in your Help Center

AI interprets intent and pulls the most relevant, recent knowledge

Help Center responds with a direct answer and supporting references

If confidence is low or the customer needs a human, it escalates

Enjo Agents work inside Help Center to respond, with the full thread and suggested answer

The resolution becomes a learning signal to improve future self-serve

Core Capabilities

Customers don’t need the right keywords

Help Center understands what the customer is trying to do, asks clarifying questions when needed, and responds in plain language.

Your Help Center Learns from Real Conversations

Resolved tickets become knowledge automatically, improving your Help Center for recurring customer questions.

Resolve faster without leaving self-serve

When a question needs a human, Enjo Agents can respond directly inside the Help Center.

You decide what gets answered automatically

Configure what the Help Center can answer, when it should ask for clarification, and when it must route to a human.

Design a Help Center that matches your brand

Customize domain, layout, colors, typography, and structure to ensure your Help Center feels like your product.

Day 1 Value

Get started in three steps

Connect knowledge sources

Bring your docs and references into Enjo in minutes.

Publish your Help Center

Go live with AI-native self-serve immediately—no article migration required.

Expand coverage as you learn

Add more sources, refine boundaries, and turn repeated escalations into reliable self-serve answers.

Reduce tickets without sacrificing accuracy

Deflect repetitive questions without creating a content treadmill

Increase confidence in self-serve because answers stay current

Reduce agent load by routing only true exceptions

Improve customer experience with faster, clearer resolution paths

Enjo Platform

Get the best end-to-end experience with Enjo platform.

Pair AI Agents with the rest of Enjo platform to resolve customer issues faster across automation, human handling, and self-serve.

Enjo Inbox is the unified workspace where teams triage, prioritize, and resolve conversations faster—combining threads, context, and automation in one place—so agents can collaborate smoothly, hand off cleanly, and maintain response quality at scale.

Explore Enjo Inbox

Enjo Agent Assist supports frontline agents in real time—suggesting replies, next-best actions, and relevant knowledge based on the conversation context—so every agent can respond faster, stay on policy, and deliver consistently high-quality resolutions.

Learn about Agent Assist

Enjo Insights surfaces what’s driving volume, delays, and escalations—tracking resolution performance, automation impact, and top issue trends—so support leaders can spot bottlenecks quickly, prioritize the right workflows, and prove ROI with clarity.

Explore Enjo Insights

Enjo’s AI Agent autonomously resolves customer issues end-to-end across your support channels—understanding intent, taking the right actions, and closing tickets with high-quality replies—while staying within your policies, approvals, and guardrails for consistent outcomes.

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Integration

Seamless Integration with Your Workflow

Enjo.AI seamlessly integrates with your favorite tools like Slack, Jira and many more, ensuring a smooth workflow and enhanced productivity.

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If you have further questions, simply request a demo from our team, and we'll respond promptly.

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Is Enjo Help Center just a docs site?

No. It’s an AI-native self-serve experience that answers questions using live knowledge and learns from real resolutions, so customers can solve issues faster.

Do we have to migrate all our articles?

Not necessarily. You can connect your existing sources and publish quickly, then improve coverage over time

What happens when the Help Center isn’t confident?

It escalates to a human. Enjo Agents work inside Help Center to respond with full context and suggested answers.

How does Help Center stay current?

It auto-syncs from connected knowledge sources so answers reflect updates without manual rewriting.

How is this different from a traditional help center search bar?

Traditional search returns pages. Enjo Help Center returns answers grounded in your sources, with intent and recency awareness.

Can this work with our existing support tools?

Yes. Help Center connects to your knowledge sources and can work alongside Enjo products and existing support workflows.

Security Excellence

Security & AI governance, trusted by top enterprises

Enjo keeps your data protected while enabling safe automation—without losing control.Trusted by 100s of enterprises, including Snap, Wayfair, Delivery Hero, Cubic, Aptean, and Rakuten.

SOC 2 Type II + ISO 27001 compliant; GDPR compliant
TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
AI Guardrails for inputs/outputs + full audit logs
Regular scans + pen tests (NDA), tested backups + IR plan
99.9% uptime for 6 years, proven at enterprise scale

AI Safety & Governance

Security & Compliance

Resolve issues faster with live self-serve