The AI agent that resolves customer questions, end-to-end.
Enjo resolves repeat customer questions in web chat, your Help Center, and shared Slack channels. When a case needs judgment, it escalates with the full conversation and account history attached.
Same questions. Every day.
Your queue isn't growing because customers are difficult. It's growing because the same twenty questions arrive every day, and every one still needs a person to answer.
You tried a chatbot. It sent customers back to the queue.
Most bots surface a help article and hand off. Customers learn to ask for a human immediately.
One invented refund policy costs more trust than the bot ever saved, and nobody can see where the answer came from.
Per seat, then again per resolution. Support cost climbs faster than the revenue that created it.
Enjo resolves questions end-to-end.
One knowledge layer powers AI resolution, your team's workflows, and customer self-service. Zero drift between them.
01
No new portal for them to learn
02
Grounded in what you approved, never invented
03
Real work completed inside your connected systems
04
Your team starts where Enjo left off
Published results from named customers.
How teams use Enjo to resolve more, escalate less, and show the return.
63%
1M+
30%
What Enjo resolves
Enjo looks up the order in your system and answers with real status, inside the conversation.
Enjo checks eligibility against your policy, processes the refund, and confirms the timeline.
Upgrades, downgrades, and seat additions handled in-thread, with prorating explained.
Duplicate charges, invoice copies, and payment method updates resolved without a ticket.
Setup, configuration, and troubleshooting answered from your own docs, with the source cited.
Email changes, access, and account details updated after verifying the requester.
Real-world customer stories
1M+
Live in a single day. 2M+ documents unified into one knowledge source, cutting information retrieval time by over 80%.
63%
45% faster resolution and a 60% satisfaction improvement, with Enjo handling frontline requests at a 2,500-person company.
450 hrs
Works with the stack you already run.
Frequently asked questions
A chatbot searches articles and routes a ticket. Enjo completes the request in the conversation: it reads your docs and past tickets, takes the action, and escalates only when a human is genuinely needed.
No. Enjo runs on top of the helpdesk you already have. It resolves in your customer channels and, when a human is needed, creates the ticket in your system with the full conversation attached.
Enjo answers only from the knowledge and memory you configure, and cites the source on every response. Guardrails set topic boundaries and approval thresholds, and every action is audited.
The escalation carries the entire conversation, the account and plan, the sources Enjo checked, and what it already tried. You define when, how, and where handoffs happen.
Connect a knowledge source and answers start flowing as soon as it is indexed. Aptean went live with its first cohort in a single day.
Enjo is SOC 2 Type II and ISO 27001 certified and GDPR compliant. Data is encrypted in transit and at rest, and is never used to train external models.
Yes. Free is $0 with 200 AI replies a month, unlimited human agent seats, and no credit card. It is a permanent plan, not a trial. Beyond 200, additional replies are $0.05 each.
For a 10-person support team handling 3,000 conversations a month, incumbents charge per seat for every agent and then again for every AI resolution. Enjo charges once, for AI usage, at about a tenth of the total. Ask us for the comparison and we will walk you through the arithmetic.
One response sent by Enjo's AI agent to a requester. Each reply is one unit of usage. Every plan includes a set number each month, and additional replies are $0.05.
Yes. Enjo runs on top of Salesforce, Zendesk, Jira, or ServiceNow with no rip-and-replace. Most teams are live the same day, and you can move to Enjo Platform later only if you want to.
Autonomous support,
under your control.
