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Enjo connects to Jira so your team can raise, track, and resolve tickets right from Slack and Teams. It classifies each request, creates the ticket, and posts updates back in the thread.
Create and manage Jira tickets from chat. Enjo turns each request into a structured Jira ticket, mapping it to the right project, type, and fields, and keeps both systems in sync.</p>
Answer questions from your Jira content. Enjo finds the most relevant information in Jira and replies in chat with a link to the source.
Run Jira actions from chat. Enjo carries out common Jira operations and confirms the result back in the conversation. You can also trigger a ticket by reacting to a message with a set emoji, and route requests that need sign off through automated approval flows before Enjo acts.</p>
Give agents a head start. When a request needs a person, Enjo hands off with a summary, a suggested resolution, and full Jira context.</p>
Authorise Enjo in Jira and choose what it can access.
Define how chat requests map to Jira projects, types, and fields.
Bring Enjo into the Slack or Teams channels where requests come in.
Enjo starts answering and resolving, and improves as it learns from your Jira data.
Someone reports an issue in chat. Enjo classifies it, creates a Jira ticket with the right priority, and posts the link back in the same thread.
Someone asks a common question. Enjo pulls the answer from your Jira content and replies in chat with a link to the source.
Enjo handles the common, repetitive Jira requests on its own, freeing your team for the work that needs a person.
Live in a single day. 2M+ documents unified into one knowledge source, cutting information retrieval time by over 80%.
45% faster resolution and a 60% satisfaction improvement, with Enjo handling frontline requests at a 2,500-person company.
