Actions
Ticketing system

Resolve Azure Work Items work items automatically, right inside Slack and Teams

Enjo connects to Azure Work Items so your team can raise, track, and resolve work items right from Slack and Teams. It classifies each request, creates the work item, and posts updates back in the thread.

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What Enjo and Azure Work Items do together

Ticketing

Create and manage Azure work items from chat. Enjo turns each request into a structured work item with the right fields, and keeps both sides in sync.

Actions

Run Azure DevOps actions from chat. Enjo updates and moves work items on request and confirms the result in the conversation.

Live with Azure Work Items in four steps

1

Connect Azure Work Items

Authorise Enjo in Azure Work Items and choose what it can access.

2

Map requests to work items

Define how chat requests map to Azure Work Items projects, types, and fields.

3

Add your channels

Bring Enjo into the Slack or Teams channels where requests come in.

4

Go live

Enjo starts answering and resolving, and improves as it learns from your Azure Work Items data.

Your work items keep growing. Your team doesn't.

A request in chat becomes a Azure Work Items work item

Someone reports an issue in chat. Enjo classifies it, creates a Azure Work Items work item with the right priority, and posts the link back in the same thread.

Deflect the requests that repeat

Enjo handles the common, repetitive Azure Work Items requests on its own, freeing your team for the work that needs a person.

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AI Safety & Governance,
trusted by top enterprises

Enjo keeps your data protected while enabling safe automation, without losing control.Trusted by 100s of enterprises, including Snap, Wayfair, Delivery Hero, Cubic, Aptean, and Rakuten.
  • SOC 2 Type II + ISO 27001 compliant; GDPR compliant
  • TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
  • AI Guardrails for inputs/outputs + full audit logs
  • Regular scans + pen tests (NDA), tested backups + IR plan
  • 99.9% uptime for 6 years, proven at enterprise scale

Real Results at Enterprise Scale

See how B2B teams use Enjo to resolve more, escalate less, and prove ROI.

1M+

Customer requests handled by AI
Across 80+ products and 600+ support reps, Aptean uses Enjo AI Agents to resolve customer requests at scale — freeing reps for complex, high-value cases.
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63%

autonomous resolution rate
A $14B autonomous vehicle company achieved 45% faster resolution and 60% higher satisfaction scores with Enjo AI handling frontline requests.
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5 wks

POC to full production
A $3B crypto finance company went from proof-of-concept to full production in five weeks - with zero missed requests from day one.
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FAQ

Frequently asked questions

If you have further questions, simply request a demo from our team, and we'll respond promptly.
Does Enjo work with Azure Work Items?+

Yes. Enjo connects to Azure Work Items and uses it inside Slack and Teams for ticketing, and actions.

What can Enjo do with Azure Work Items?+

With Azure Work Items connected, Enjo can handle ticketing, and actions, all from the chat tools your team already uses.

Is my Azure Work Items data secure with Enjo?+

Enjo is SOC 2 Type II compliant and permissions aware, so people only see and act on what they already have access to in Azure Work Items.

How long does it take to connect Azure Work Items?+

Only minutes. Authorise Enjo, choose your scope, add Enjo to your Slack or Teams channels, and go live.

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