Your ServiceNow AI, stops at ServiceNow. Enjo doesn't.
Enjo resolves employee requests directly in Slack and Teams, assists your agents inside the ServiceNow incident view, and escalates as native incidents with the full conversation attached. ServiceNow stays your system of record.
Your helpdesk's built-in AI hits a ceiling.
Built-in AI works inside one system and stops there. Enjo works across your entire stack, and ServiceNow stays your system of record.
Your answers also live in Confluence, SharePoint, Drive, and past incidents. Enjo indexes every source into one layer.
Resolution often needs Okta, a billing system, or an approval. Enjo acts across every connected system, with a full audit trail.
With Enjo, your knowledge, flows, and training stay portable. If you ever switch helpdesks, nothing breaks.
What Enjo does inside ServiceNow.
One agent, one knowledge layer, three surfaces: customer and employee channels, your agents' incident view, and a self-serve Help Center.
AI Agent in ServiceNow
Agent Assist in the incident view
AI-native Help Center
Clean escalation back to ServiceNow
Guardrails on every interaction
Insights your leadership will read
Six situations we hear most.
Find yours, and the path that fits.
Enjo resolves in chat and files the ServiceNow incident automatically when one is needed.
Enjo indexes ServiceNow KB plus Confluence, SharePoint, and Drive into one grounded layer.
OAuth in minutes, knowledge synced in about a day, first workflow live within a week.
Enjo acts: unlocks accounts in Okta, provisions access, routes approvals, then records it all.
Chat-native intake with automatic incident creation means nothing lives only in a DM.
It does. Enjo escalates as native incidents into your existing queues, SLAs, and assignment rules.
Grounded in every document your team actually uses.
One index across all of it, with a citation on every answer. What the AI says is what your agents see.
ServiceNow sources
Everything else your team has
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Live in days.
No consulting partner required. Your team keeps working in ServiceNow the whole time.
01
Connect
02
Ingest
03
Configure
04
Go live
Published results from named customers.
63%
80%
5 wks
How Enjo and Now Assist fit together.
Not a rip-and-replace question. Pick by where your knowledge lives, where requests arrive, and what resolution has to touch.
Dimension
Now Assist
Enjo
Your knowledge and workflows live entirely in ServiceNow, and you want AI features from the same vendor inside ServiceNow surfaces.
Employees ask in Slack and Teams, answers span sources beyond ServiceNow, and you want resolution live in days with cross-system actions.
Keep Now Assist for in-platform features while Enjo carries chat-native resolution and files every escalation as a native incident.
Real-world customer stories
1M+
Live in a single day. 2M+ documents unified into one knowledge source, cutting information retrieval time by over 80%.
63%
45% faster resolution and a 60% satisfaction improvement, with Enjo handling frontline requests at a 2,500-person company.
450 hrs
Not sure where to start?
Upload your ticket history. Desk Assessment analyzes your ServiceNow data and shows exactly where AI will have the most impact: top topics, volume, and projected savings. Know your automation opportunity before you commit.
ServiceNow stays. Your options stay open.
Adopting Enjo is not a commitment to replace anything, now or later.
ServiceNow remains your system of record. Enjo adds resolution on top, and there is no expectation that you move.
Escalations arrive as native incidents in the queues, SLAs, and routing rules your team already runs.
Knowledge, flows, and training live in Enjo's layer. If your stack changes someday, they come with you.
Autonomous support,
under your control.
Frequently asked questions
No. Enjo extends ServiceNow. Your investment, workflows, and agent experience stay exactly as they are, and ServiceNow remains your system of record. Enjo adds AI resolution on top.
No. Enjo indexes knowledge directly from your sources: your helpdesk knowledge and history, Confluence, SharePoint, Drive, Notion, and your website. No data lake required.
The OAuth connection takes minutes. Knowledge sync takes about a day. A first workflow is in production within a week for standard deployments, with no consulting partner required.
It creates a standard native ServiceNow incident carrying the full conversation transcript and Enjo's reasoning, and the incident flows into your existing queues, SLAs, and routing rules. Nothing changes for your human agents.
Free is $0 with 200 AI replies a month, unlimited human agent seats, and no credit card. Paid plans start at $95 a month. Pricing is per AI reply, never per seat and never per resolution.
Enjo is SOC 2 Type II and ISO 27001 certified and GDPR compliant. Data is encrypted in transit and at rest, and is never used to train external models.
