GenAI Native vs Legacy AI – Which One Drives Real Value?

Enjo is built from the ground up with Generative AI, delivering faster, more accurate support automation. Moveworks, designed before the GenAI era, retrofits modern AI into its legacy framework. See the difference—book a demo today.

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Enjo as Best Moveworks Alternative?

Discover features making Enjo best for your IT Support needs.
Gen AI Native vs. Legacy Integration

Enjo is built from the ground up with generative AI at its core, Enjo processes queries and manages tasks with exceptional accuracy and speed, free from legacy system constraints. ​Moveworks was developed before the advent of generative AI and is now integrating modern AI capabilities into its existing framework.

Seamless Ticketing Integrations

Enjo deeply integrates with ticketing systems, supporting intelligent ticket creation, routing, and two-way synchronization within platforms like Slack and Microsoft Teams. ​
Moveworks provides integration with ticketing systems but lacks features like rendering ticketing forms directly within communication platforms.​

Comprehensive Support Automation

Enjo extends beyond AI agents to include tools like helpdesk analysis, sentiment analysis, knowledge gap analysis, knowledge generation, incident swarming, emoji-driven workflow actions, approval workflow automation, and real-time alerts. ​On the other hand, Moveworks focuses primarily on AI-driven support with less emphasis on the broader suite of automation tools.​

Pilot Program and Risk Mitigation

Enjo offers a free 3-month fully managed pilot, allowing organizations to assess the platform's effectiveness with minimal risk. ​
Moveworks does not provide a comparable free pilot program, requiring a full commitment upfront.​

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Cost Efficiency

Enjo offers a usage-based pricing model starting at $24,000, providing a cost-effective solution without compromising on features.​
Moveworks pricing at approximately $400,000, more than 16x cost offered by Enjo, reflecting higher initial investment requirements.​

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Time to Value

Enjo deploys within weeks, ensuring rapid realization of benefits.​
Moveworks implementation can take several months, potentially delaying ROI.

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Enjo v/s Moveworks

Discover which IT support solution best fits your business needs

Comparison

Moveworks

Workflows & ticketing automation
Ticketing forms accessible within Slack/Teams
Yes
No
Two-way synchronization with tickets
Yes
No
Incident swarm rooms
Yes
No
Proven enterprise success
Yes
Yes
Core it support
Human-like responses from knowledge sources
Yes
Yes
Pre-built integrations with enterprise applications
Yes
Yes
Agentic multi-step workflow automation
Yes
Yes
Intelligent ticket routing
Yes
Yes
AI-Powered Insights & Optimization
Ticket resolution quality audit
Yes
No
AI insights accessible within ticketing systems
Yes
No
AI Agent chat interface within ticketing systems
Yes
No
Real-time & scheduled alerts to employees based on support system events
Yes
No
Cost & Adoption
Time to Value
Weeks
Months
Free rial or 3 month pilot
Yes
No
Pricing Model
Usage-based, $0.10 per query, unlimited userss
Custom

Frequently asked questions

If you have further questions, simply request a demo from our team, and we'll respond promptly.
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Does Moveworks support deep ticketing integration like Enjo?

Enjo enables intelligent ticket creation, routing, and two-way sync directly within platforms like Slack and Microsoft Teams. Moveworks integrates with ticketing systems but lacks in-platform ticket form rendering and deep workflow automation.

What automation capabilities does Enjo offer that Moveworks doesn’t?

Enjo provides a broader suite of automation tools, including knowledge gap analysis, incident swarming, sentiment analysis, and workflow automation. Moveworks primarily focuses on AI-driven support without these additional automation capabilities.

Which platform offers a risk-free trial before commitment?

Enjo provides a free 3-month fully managed pilot, allowing enterprises to evaluate its effectiveness. Moveworks does not offer a comparable free trial, requiring an upfront commitment.