GenAI Native vs Legacy AI – Which One Drives Real Value?

Enjo is built from the ground up with generative AI at its core, Enjo processes queries and manages tasks with exceptional accuracy and speed, free from legacy system constraints. ​Moveworks was developed before the advent of generative AI and is now integrating modern AI capabilities into its existing framework.

Enjo deeply integrates with ticketing systems, supporting intelligent ticket creation, routing, and two-way synchronization within platforms like Slack and Microsoft Teams. ​
‍Moveworks provides integration with ticketing systems but lacks features like rendering ticketing forms directly within communication platforms.​

Enjo extends beyond AI agents to include tools like helpdesk analysis, sentiment analysis, knowledge gap analysis, knowledge generation, incident swarming, emoji-driven workflow actions, approval workflow automation, and real-time alerts. ​On the other hand, Moveworks focuses primarily on AI-driven support with less emphasis on the broader suite of automation tools.​

Enjo offers a free 3-month fully managed pilot, allowing organizations to assess the platform's effectiveness with minimal risk. ​
‍Moveworks does not provide a comparable free pilot program, requiring a full commitment upfront.​

Enjo offers a usage-based pricing model starting at $24,000, providing a cost-effective solution without compromising on features.​
‍Moveworks pricing at approximately $400,000, more than 16x cost offered by Enjo, reflecting higher initial investment requirements.​

Enjo deploys within weeks, ensuring rapid realization of benefits.​
‍Moveworks implementation can take several months, potentially delaying ROI.