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Enjo connects to Zendesk so your team can raise, track, and resolve tickets right from Slack and Teams. It classifies each request, creates the ticket, and posts updates back in the thread.
Create and manage Zendesk tickets from chat. Enjo turns each request into a structured Zendesk ticket, mapping it to the right project, type, and fields, and keeps both systems in sync.
Answer questions from your Zendesk content. Enjo finds the most relevant information in Zendesk and replies in chat with a link to the source.
Personalise every response with Zendesk context. Enjo looks up the person's details and access in Zendesk so answers and actions fit who is asking.
Run Zendesk actions from chat. Enjo carries out common Zendesk operations and confirms the result back in the conversation.
Authorise Enjo in Zendesk and choose what it can access.
Define how chat requests map to Zendesk projects, types, and fields.
Bring Enjo into the Slack or Teams channels where requests come in.
Enjo starts answering and resolving, and improves as it learns from your Zendesk data.
Someone reports an issue in chat. Enjo classifies it, creates a Zendesk ticket with the right priority, and posts the link back in the same thread.
Someone asks a common question. Enjo pulls the answer from your Zendesk content and replies in chat with a link to the source.
Enjo checks the person's details in Zendesk first, so the response and any action fit who is asking.
Live in a single day. 2M+ documents unified into one knowledge source, cutting information retrieval time by over 80%.
45% faster resolution and a 60% satisfaction improvement, with Enjo handling frontline requests at a 2,500-person company.
