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Enjo connects to Salesforce so your team can raise, track, and resolve cases right from Slack and Teams. It classifies each request, creates the case, and posts updates back in the thread.
Create and manage Salesforce cases from chat. Enjo turns each request into a structured Salesforce case, mapping it to the right project, type, and fields, and keeps both systems in sync.
Answer questions from your Salesforce content. Enjo finds the most relevant information in Salesforce and replies in chat with a link to the source.
Personalise every response with Salesforce context. Enjo looks up the person's details and access in Salesforce so answers and actions fit who is asking.
Run Salesforce actions from chat. Enjo carries out common Salesforce operations and confirms the result back in the conversation.
Authorise Enjo in Salesforce and choose what it can access.
Define how chat requests map to Salesforce projects, types, and fields.
Bring Enjo into the Slack or Teams channels where requests come in.
Enjo starts answering and resolving, and improves as it learns from your Salesforce data.
Someone reports an issue in chat. Enjo classifies it, creates a Salesforce case with the right priority, and posts the link back in the same thread.
Someone asks a common question. Enjo pulls the answer from your Salesforce content and replies in chat with a link to the source.
Enjo checks the person's details in Salesforce first, so the response and any action fit who is asking.
Use Enjo for real customer conversations and see how it fits your support workflow. Scale as your support grows.
