The AI Support Engine for real time guest operations
Enjo unifies every channel to deliver instant, accurate support so teams reduce service latency, increase ancillary revenue, and scale consistently across properties.
Fragmented guest channels create gaps in service
Most guest teams juggle onsite chat, Teams, and Slack, which leads to missed inquiries and uneven experiences across shifts and properties.
Unify every channel in one AI platform
Enjo connects all guest and internal channels into a single intelligent inbox where staff see conversation history, guest context, and AI summaries in one place.
Result
Faster responses before, during, and after stay, with consistent service across every touchpoint.
Slow knowledge retrieval delays resolutions
Staff struggle to find up to date policies, property amenities, rate rules, and partner benefits, which slows issue resolution.
Deliver instant, accurate answers with AI search
Enjo’s AI powered knowledge engine retrieves verified property content from SOPs, policy docs, and FAQs in seconds.
Result
Shorter handle times, fewer escalations, and error free answers.
Manual ticketing slows urgent requests
When tasks and incidents are created and routed manually, urgent issues like room changes or payment failures get overlooked.
Automate ticket creation and smart routing in your tools
Enjo detects issue type, assigns priority, and creates tickets directly in Jira, Salesforce, or Zendesk, then routes them to the right teams or channels.
Result
Zero missed escalations, faster resolutions, and greater guest confidence.
Fragmented views and tool switching slow triage
Fragmented views and tool switching slow triage
See every interaction in one workspace
Enjo unifies conversation history, guest data, and AI summaries in a single inbox while letting teams collaborate and take action directly from Slack when needed.
Result
Faster first responses, fewer handoffs, and consistently personalized answers.
Disconnected systems limit operational agility
Legacy tools do not integrate well with tools, or systems, forcing teams to work in silos.
Build on an API first, developer friendly architecture
Enjo connects to your hospitality stack through custom integrations, webhook based real time sync, and extendable AI actions, giving technical teams flexible control without extra overhead.
Result
Full control, flexible integrations, and a future ready guest operations stack.
Scale breaks language coverage
Many teams struggle to provide consistent experiences across languages, creating uneven service quality and longer queues.
Multilingual support across chat and Slack
Serve guests in multiple languages across onsite chat and Slack while keeping tone consistent and compliant, with seamless handoffs to staff when needed.
Result
Global coverage, reduced wait times, and consistent quality across markets.
What Our Customers Say
Netflix
Location
Website
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Your Data, Our Priority
- Best-in-class security trusted by thousands of leading brands in the US and around the world.
- Our security practice includes state-of-the-art encryption, trusted infrastructure and service partners, periodic third party audits and continuous monitoring to ensure that your data is always secure.
- Made by a founding team with 4 decades of experience at some of the largest enterprises with industry leading security practices.
Built for hospitality teams who need more than chatbots
Enjo combines multi-channel communication, intelligent workflows, and property specific knowledge into one platform engineered for the speed and complexity of modern travel and hospitality operations.
