The AI Support Engine for real time player operations
Enjo unifies every channel to deliver instant, accurate support so gaming teams reduce queue times, protect fair play, and scale reliably across regions.
Fragmented player channels create gaps in support
Most player support teams juggle web chat, Teams, and Slack, which leads to missed inquiries and inconsistent experiences across titles and regions.
Unify every channel in one AI platform
Enjo connects all player and internal channels into a single intelligent inbox where agents see conversation history, player context, and AI summaries in one place.
Result
Faster responses pre and post session, fewer drop offs, and consistent experiences across every touchpoint.
Slow knowledge retrieval delays resolutions
Teams struggle to find up to date patch notes, account policies, entitlement rules, and troubleshooting guides, which slows resolutions
Deliver instant, accurate answers with AI search
Enjo’s AI powered knowledge engine retrieves verified company content from support docs, policy playbooks, and FAQs in seconds.
Result
Shorter handle times, fewer escalations, and higher answer accuracy.
Manual ticketing slows critical issues
When tickets are created and routed manually, urgent issues like payment failures, account locks, or live ops incidents can be missed.
Automate ticket creation and smart routing in your tools
Enjo detects issue type, assigns priority, and creates tickets directly in Jira, Salesforce, or Zendesk, then routes them to the right squads or channels.
Result
Zero missed escalations, faster handling of critical queries, and greater player confidence.
Fragmented views and tool switching slow triage
Agents bounce between chat and internal systems to gather session details, purchase history, and prior reports, causing delays.
See every interaction in one workspace
Enjo consolidates conversation history, player data, and AI summaries in a single inbox while enabling collaboration and action directly from Slack when needed.
Result
Faster first responses, fewer handoffs, and consistently personalized answers.
Disconnected systems limit live ops agility
Legacy tools do not integrate well with game services, billing, entitlement, or others, forcing teams to work in silos.
Build on an API first, developer friendly architecture
Enjo connects to your gaming stack through custom integrations, webhook based real time sync, and extendable AI actions, giving technical teams flexible control without extra overhead.
Result
Full control, flexible integrations, and a future ready player support stack.
Scale breaks language coverage
Many teams struggle to provide consistent experiences across languages, creating uneven service quality and longer queues.
Multilingual support across chat and Slack
Serve players in multiple languages across onsite chat and Slack while keeping tone consistent and compliant, with seamless handoffs to agents when needed.
Result
Global coverage, reduced wait times, and consistent quality across regions.
What Our Customers Say
Netflix
Location
Website
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Your Data, Our Priority
- Best-in-class security trusted by thousands of leading brands in the US and around the world.
- Our security practice includes state-of-the-art encryption, trusted infrastructure and service partners, periodic third party audits and continuous monitoring to ensure that your data is always secure.
- Made by a founding team with 4 decades of experience at some of the largest enterprises with industry leading security practices.
Built for gaming teams who need more than chatbots
Enjo combines multi-channel communication, intelligent workflows, and company specific knowledge into one platform engineered for the speed and complexity of modern gaming operations.
