The AI Support Engine for real time E‑commerce operations
Enjo unifies every channel to deliver instant, accurate support so E‑commerce teams increase conversions, reduce costs, and scale confidently.
Slow knowledge retrieval hurts resolution speed
Support teams struggle to find up to date policies, shipping terms, returns rules, and product details, which delays resolutions.
Deliver instant, accurate answers with AI search
Enjo’s AI powered knowledge engine retrieves verified company content from product catalogs, policies, and FAQs in seconds.
Result
Shorter resolution times, fewer escalations, and higher answer accuracy.
Manual ticketing slows critical issues
When agents create and route tickets manually, urgent issues like payment failures or address changes risk being overlooked.
Automate ticket creation and smart routing in your tools
Enjo detects issue type, assigns priority, and creates tickets directly in Jira, Salesforce, or Zendesk, then routes them to the right teams or channels.
Result
Zero missed escalations, faster handling of critical queries, and greater customer confidence.
Support teams lack a unified customer view
Without full visibility across conversations and systems, agents repeat questions and lose track of order context.
See every interaction in a unified inbox
Enjo consolidates conversation history, summaries, and customer data across all channels so agents instantly understand context and personalize responses.
Result
Higher first contact resolution and seamless handoffs.
Disconnected systems limit E‑commerce agility
Legacy tools do not integrate well with commerce, order management, payments, logistics, or marketing platforms, forcing teams to work in silos.
Build on an API first, developer friendly architecture
Enjo’s API first design connects to your commerce stack through custom integrations, webhook based real time sync, and extendable AI actions, giving technical teams flexible control without extra overhead.
Result
Full control, flexible integrations, and a future ready support stack.
Scale breaks language coverage
Shoppers receive mixed experiences across languages, which slows pre-purchase answers and increases post-purchase queues.
Multilingual support across web chat and Slack
Serve customers in their preferred language on site chat and Slack while keeping tone consistent and policy aligned, with seamless human handoff when needed.
Result
Higher conversion, shorter queues, and consistent quality across regions.
What Our Customers Say
Netflix
Location
Website
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Your Data, Our Priority
- Best-in-class security trusted by thousands of leading brands in the US and around the world.
- Our security practice includes state-of-the-art encryption, trusted infrastructure and service partners, periodic third party audits and continuous monitoring to ensure that your data is always secure.
- Made by a founding team with 4 decades of experience at some of the largest enterprises with industry leading security practices.
Built for E‑commerce teams who need more than chatbots
Enjo combines multi-channel communication, intelligent workflows, and company specific knowledge into one platform engineered for the speed and scale of modern E‑commerce.
