How to Support your Customers in Slack in 2024?

Traditionally the customer support help desk involves customer logging into a portal and finding the category of their request, filing it and then waiting for a response. Customers usually log in to see if there are any updates after a few hours or days. 

Your loyal customers deserve better. With Enjo, you can deliver a premium customer support experience directly to your Slack channels with automated resolutions and fully automated request tracking inside Slack.

In this blog we cover the benefits of supporting your customers in Slack and the nuts and bolts of how to set it up in Slack along with some best practices.