Introducing Enjo: The Future of Support Automation is Here

Imagine a world where customer support transcends repetitive tasks and frustrating hold times. A world where AI doesn't replace human agents, but empowers them to become support superheroes. This vision for the future of support is no longer a distant dream – it's here today with the arrival of Enjo, the most comprehensive support automation platform.

Troopr Labs is proud to unveil Enjo, a revolutionary tool that tackles the twin challenges plaguing the support landscape: agent burnout from mundane tasks and customer frustration with complex forms and long waits. Today's support function is often bogged down by repetitive inquiries and troubleshooting, leaving human agents drained and unable to focus on complex issues. On the other hand, customers often get lost in a maze of forms and FAQs, wasting valuable time before reaching a resolution. This is where Enjo steps in.

Enjo - the industry leading support automation platform

Enjo is the industry's leading generative AI native support automation platform. It autonomously resolves employee requests by harnessing the power of generative AI, training on your company knowledge, ticketing systems, and past conversations. Enjo also interfaces with your internal applications to automatically action on requests.

Our platform automates repetitive tasks, freeing up human agents to tackle higher value work. Enjo's unique "copilots" are trained on your company's data – past customer tickets, product documents, and more – allowing them to resolve support requests with the same efficiency and accuracy as a highly trained human agent.

But Enjo doesn't stop at automation. We believe in the power of human expertise. Enjo empowers your agents with superpowers, allowing them to leverage AI-powered tools to resolve complex issues faster, suggest relevant knowledge base articles to customers in real-time, and even automate routine tasks like data entry and form completion. This not only reduces their workload but also allows them to focus on building strong customer relationships.

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The power of Gen AI - the engine behind Enjo

At the heart of Enjo's transformative capabilities lies generative AI, a revolutionary technology that's rapidly reshaping various industries. Generative AI goes beyond simple recognition, creating entirely new content, and Enjo harnesses this magic for support automation.

Enjo's copilot doesn't just answer questions; it's an information retrieval powerhouse. It dives deep into your knowledge base, FAQs, and internal documents to find the perfect answer, crafting human-quality responses that hit the nail on the head. And it gets smarter every day, learning from every interaction, automatically classifying requests, and generating new knowledge articles.

Enjo doesn't replace humans; it empowers them. The copilot recognizes when a situation needs a human touch and seamlessly hands it off to the right agent, with all the context preserved. Long conversations become clear summaries, thanks to generative AI's ability to condense information. The copilot even adapts its communication style to match the customer's, fostering trust and building stronger relationships, while analyzing sentiment to identify frustrated customers who need immediate attention.

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Enjo in Action - building the future of support

Enjo is leading the industry with the most comprehensive support automation toolkit available. Companies across various industries are already leveraging Enjo to revolutionize their support operations. Here are some inspiring examples:

1. AI Solves HR Support Overload for Global Crypto Leader: A leading global cryptocurrency exchange automated HR with Enjo AI, enabling 80% employee self-service and a 95% satisfaction rate.
2. AI Delivers Instant IT Support for Hypergrowth Delivery Tech: A leading global delivery platform leveraged generative AI to provide seamless, multilingual IT support at scale for 95,000+ employees worldwide.
3. AI Accelerates Complex Customer Support for ERP Software Giant: A leading ERP software provider leveraged generative AI to automate complex product support, streamline operations, and deliver superior customer experiences at scale.

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Disrupting support automation - Enjo vs. legacy AI

The promise of AI in support automation has existed for years, but traditional AI solutions often fall short. Legacy AI vendors burden you with soaring costs and hidden implementation fees. Their technology stack is a black box, locking you into proprietary models and complex integrations.

Enjo offers a comprehensive support automation toolkit at a fraction of the cost of legacy AI vendors. Built on top of the latest advancements from leading foundation model providers, Enjo keeps things transparent, future-proof, and customizable.

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Getting started with Enjo

Enjo can be used by teams of all sizes looking to maximize the impact of advances in generative AI to transform their support solution. Our vision is to facilitate the acceleration of this transformation using a comprehensive AI toolkit purpose-built for workplace support. Enjo will embed into every aspect of your existing support workflow to maximize resolution rates with minimal human intervention.

Enjo is a product of Troopr, trusted by the best enterprises like Snowflake, Netflix, Roku, Wayfair, and Aurora, meeting their security, privacy, and compliance expectations. We partner with modern support teams like yours to help deliver industry-best resolution rates and extraordinary employee experience.

We invite you to join us on this exciting journey. Enjo is more than just software – it's a vision for the future of support, where AI and humans work together to deliver exceptional customer experiences. Buckle up, because with Enjo, the future of support automation is here, and it's extraordinary.