Best Jira Slack Integration in 2024 for IT teams
Companies are increasingly leaning towards chat platforms to collaborate efficiently among distributed teams. Deeper integration between Jira and Slack provides for improved communication and collaboration among team members. It also provides for increased efficiency and better issue tracking across the organization. IT teams can resolve employee requests faster using this tool.
If you are in the market for Jira Slack integration solutions, you have probably tried the native Slack bots that come with Jira. Enjo is a Slack integration for Jira that is purpose built for IT teams. Enjo comes with custom built automations that are customizable for every use case.
In this blog, we will cover different ways of Jira Slack integration and its benefits. We will also cover how Enjo’s solution compares with the native Slack bots and how you can try them for yourself in your Slack workspace.
What is Jira Slack integration
Jira Slack integration is a connection between the Jira Service Management (JSM) for support help desk management and the communication platform Slack. JSM is designed to help organizations manage their IT service desk operations. It includes features such as employee request management, incident management, problem management, and service level agreement (SLA) tracking. It allows teams to streamline and automate their IT service desk processes, improve communication and collaboration, and increase the efficiency and effectiveness of their IT service management operations.
Top use cases for IT support management with Jira Slack integration
IT teams find most value in helping resolve employee issues faster. Enjo’s Jira Slack integration comes with many features that help with faster resolution of support requests. Some of the common use cases include:
- Collecting requests in Slack
- Updating tickets in Slack
- Getting ticket update alerts in Slack
- Processing approvals in Slack
- Collecting feedback in Slack
- Getting actionable insights in Slack
1. Collecting requests in Slack
You can set up one or more support channels for the employees to report internal issues in Slack. Employees can just type in the requests in the channel and Enjo has a simplified process of capturing these Slack messages as tickets. All that you need to do is select an emoji and a new ticket is created with details in the thread. You can edit the ticket fields at the time of creation or anytime later using the “Edit field” option in Slack.
2. Updating tickets in Slack
Enjo directs all the requests (created via Slack and Jira) to the Agent triage channel in real-time. This allows private space for your team to discuss and take up the tasks. Your team can also scan through the requests and take necessary actions (update, comment, edit or start conversations with customers) when they have relevant permissions.
3. Getting ticket update alerts in Slack
Enjo's Jira Slack integration automatically syncs all updates between Slack and Jira. All the Jira updates from your team are captured in the Slack thread. This keeps the Slack thread up to date for the agents and employees to get the complete picture. Slack conversations are automatically captured and updated to Jira in real-time, keeping everyone on the same page.
4. Processing approvals in Slack
Some requests have additional steps in the workflow allowing one or more approvers to make decisions (approve/decline) even before the request reaches your team. Enjo dynamically picks up and respects the approval workflow configurations from Jira to provide the same experience in Slack.
5. Collecting feedback in Slack
Enjo automates the process of employee feedback collection in Slack. Enjo sends automated feedback surveys to the customers in chat. The customer can file their responses. Enjo collects and shares the feedback in easy to digest reports for your team to make informed decisions.
6. Getting actionable insights in Slack
Enjo sends actionable alerts on pending tickets that don't have an update in a while with recommended actions that you can take right in Slack. Get these reports in Slack channels to keep everyone including relevant stakeholders on the same page.
Ways to connect Slack and Jira
Enjo is not the only solution for your Jira Slack integration needs.
You can build your own Jira Slack integration. You can set up an incoming webhook in Slack and configure Jira to send notifications to that webhook. This allows you to receive Jira notifications in specific Slack channels.
While the Enjo app is purpose built for IT use cases, there are other Slack apps that can be used as well. Halp Slack app can be used for IT support use cases.
All of these apps can be installed from the Slack App Directory or Atlassian marketplace. Regardless of the app, you will typically need to have permission to administer the Jira instance and the Slack workspace to set them up.
Enjo vs Jira Cloud/Server app
Jira Cloud app is an Atlassian product to connect Jira Cloud and Slack. It is typically used to send notifications from Jira Cloud to you and your channels in Slack, preview Jira issues and create Jira tickets in Slack.
Jira Server app is an Atlassian product that connects Jira Server and Slack. It is typically used for sending notifications from Jira Server to you and your channels.
Enjo supports both Jira cloud and Server/DC and offers tons of advanced functionality including better customizability, advanced issue creation, previews, unique reporting capabilities, customizable emoji actions, support for Slack workflow and more.
Enjo vs Halp / JSM virtual agent
Halp / JSM virtual agent is an Atlassian product for small teams to manage employee requests directly in Slack. It has its own ticketing system that has some integration with Jira.
Enjo’s HelpDesk product connects Slack and Jira Service management to manage employee requests in Slack. Compared to Halp/ JSM virtual agent, Enjo does not have its own ticketing system, so it does not duplicate data when integrating with Jira. Enjo does not store any project data and only provides bi-directional updates between Slack and Jira on demand.
Enjo also automatically maps Jira requests to make the creation forms in Slack. Enjo also provides advanced customizations that are not possible in Halp.
Enterprise ready
Enjo’s Jira Slack integration is built to meet the security and reliable performance requirements at large enterprise deployments. Enjo is battle tested at 1000s of large enterprise deployments over the years.
Enjo has been built from the ground up with security in mind. Enjo’s security focus ensures customer data protection, data integrity, service reliability and compliance to international security standards at every level. We partner with external auditors annually for SOC-II Type 2, ISO 27001 and GDPR compliance.
Enjo’s enterprise offering includes support for on-premise deployment, Slack enterprise grid, bot whitelabeling, multi-level access control management and more. Enjo also provides premium 24*7 support, dedicated account manager, custom contracts, vendor evaluation, implementation and onboarding consultations and more.
Enterprise customers also get direct access to the Enjo product team in a shared Slack channel and all feature requests jump to the top of the queue automatically and get priority treatment. Enjo customer success team is accessible 24*7 365 and works closely with customers to ensure fastest value delivery for every team.
Getting started with Enjo
Want to get started? Book a free demo for you and your team.
What is Jira Slack integration
Jira Slack integration is a connection between the Jira Service Management (JSM) for support help desk management and the communication platform Slack. JSM is designed to help organizations manage their IT service desk operations. It includes features such as employee request management, incident management, problem management, and service level agreement (SLA) tracking. It allows teams to streamline and automate their IT service desk processes, improve communication and collaboration, and increase the efficiency and effectiveness of their IT service management operations.
Top use cases for IT support management with Jira Slack integration
IT teams find most value in helping resolve employee issues faster. Enjo’s Jira Slack integration comes with many features that help with faster resolution of support requests. Some of the common use cases include:
- Collecting requests in Slack
- Updating tickets in Slack
- Getting ticket update alerts in Slack
- Processing approvals in Slack
- Collecting feedback in Slack
- Getting actionable insights in Slack
1. Collecting requests in Slack
You can set up one or more support channels for the employees to report internal issues in Slack. Employees can just type in the requests in the channel and Enjo has a simplified process of capturing these Slack messages as tickets. All that you need to do is select an emoji and a new ticket is created with details in the thread. You can edit the ticket fields at the time of creation or anytime later using the “Edit field” option in Slack.
2. Updating tickets in Slack
Enjo directs all the requests (created via Slack and Jira) to the Agent triage channel in real-time. This allows private space for your team to discuss and take up the tasks. Your team can also scan through the requests and take necessary actions (update, comment, edit or start conversations with customers) when they have relevant permissions.
3. Getting ticket update alerts in Slack
Enjo's Jira Slack integration automatically syncs all updates between Slack and Jira. All the Jira updates from your team are captured in the Slack thread. This keeps the Slack thread up to date for the agents and employees to get the complete picture. Slack conversations are automatically captured and updated to Jira in real-time, keeping everyone on the same page.
4. Processing approvals in Slack
Some requests have additional steps in the workflow allowing one or more approvers to make decisions (approve/decline) even before the request reaches your team. Enjo dynamically picks up and respects the approval workflow configurations from Jira to provide the same experience in Slack.
5. Collecting feedback in Slack
Enjo automates the process of employee feedback collection in Slack. Enjo sends automated feedback surveys to the customers in chat. The customer can file their responses. Enjo collects and shares the feedback in easy to digest reports for your team to make informed decisions.
6. Getting actionable insights in Slack
Enjo sends actionable alerts on pending tickets that don't have an update in a while with recommended actions that you can take right in Slack. Get these reports in Slack channels to keep everyone including relevant stakeholders on the same page.
Ways to connect Slack and Jira
Enjo is not the only solution for your Jira Slack integration needs.
You can build your own Jira Slack integration. You can set up an incoming webhook in Slack and configure Jira to send notifications to that webhook. This allows you to receive Jira notifications in specific Slack channels.
While the Enjo app is purpose built for IT use cases, there are other Slack apps that can be used as well. Halp Slack app can be used for IT support use cases.
All of these apps can be installed from the Slack App Directory or Atlassian marketplace. Regardless of the app, you will typically need to have permission to administer the Jira instance and the Slack workspace to set them up.
Enjo vs Jira Cloud/Server app
Jira Cloud app is an Atlassian product to connect Jira Cloud and Slack. It is typically used to send notifications from Jira Cloud to you and your channels in Slack, preview Jira issues and create Jira tickets in Slack.
Jira Server app is an Atlassian product that connects Jira Server and Slack. It is typically used for sending notifications from Jira Server to you and your channels.
Enjo supports both Jira cloud and Server/DC and offers tons of advanced functionality including better customizability, advanced issue creation, previews, unique reporting capabilities, customizable emoji actions, support for Slack workflow and more.
Enjo vs Halp / JSM virtual agent
Halp / JSM virtual agent is an Atlassian product for small teams to manage employee requests directly in Slack. It has its own ticketing system that has some integration with Jira.
Enjo’s HelpDesk product connects Slack and Jira Service management to manage employee requests in Slack. Compared to Halp/ JSM virtual agent, Enjo does not have its own ticketing system, so it does not duplicate data when integrating with Jira. Enjo does not store any project data and only provides bi-directional updates between Slack and Jira on demand.
Enjo also automatically maps Jira requests to make the creation forms in Slack. Enjo also provides advanced customizations that are not possible in Halp.
Enterprise ready
Enjo’s Jira Slack integration is built to meet the security and reliable performance requirements at large enterprise deployments. Enjo is battle tested at 1000s of large enterprise deployments over the years.
Enjo has been built from the ground up with security in mind. Enjo’s security focus ensures customer data protection, data integrity, service reliability and compliance to international security standards at every level. We partner with external auditors annually for SOC-II Type 2, ISO 27001 and GDPR compliance.
Enjo’s enterprise offering includes support for on-premise deployment, Slack enterprise grid, bot whitelabeling, multi-level access control management and more. Enjo also provides premium 24*7 support, dedicated account manager, custom contracts, vendor evaluation, implementation and onboarding consultations and more.
Enterprise customers also get direct access to the Enjo product team in a shared Slack channel and all feature requests jump to the top of the queue automatically and get priority treatment. Enjo customer success team is accessible 24*7 365 and works closely with customers to ensure fastest value delivery for every team.
Getting started with Enjo
Want to get started? Book a free demo for you and your team.
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