Resolve 60% of IT tickets automatically, Before your team even sees them

Enjo adds an AI Agent to your existing IT helpdesk - Jira, ServiceNow, or Zendesk or works standalone with Enjo's built-in Inbox. It answers employee questions, resets passwords, provisions access, and creates tickets. Sign up and connect in minutes most teams see first results within the first week.

Free forever plan
Go live in minutes
SOC 2 Type II
Pay per use - $0.05/AI reply
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Book a Demo

Your IT team didn't sign up to answer the same 10 questions all day.

Password resets, VPN setup, “How do I get access to Salesforce?" - the same requests, repeated endlessly. Meanwhile, the projects that truly move the business forward keep getting delayed. Your Agents are burned out, employees are frustrated, and the ticket backlog continues to grow.

60%+

Auto-Resolution Rate

90%

Faster Response Times

6 Yrs

99.9% Uptime in Production
AI Support Agent

Testimonials from our Customers

"The speed at which Enjo was deployed and started resolving real requests across our service desks was impressive. For a company of our scale, that kind of rapid time-to-value is exactly what we need from an automation partner."
Yashwant Singh
Regional Head of IT, Delivery Hero
"We're getting lots of onboarding, which is great! Teams finally realizing the value outside of our immediate org. It's evident the way it spreads is people in our channels see it and get jealous and ask how to set it up for themselves."
Ryan White
Director of Cloud Infrastructure, Roku
".. we picked it because it was cleared by our security team and … boast stable development and responsive support team.."
Arsen Kostenko
Senior Software Engineer, Netflix
"..for those who are considering this I would jump into this opportunity to work with this incredible team."
Paulette Jacobo
Global Business Strategy, Spotify
"We evaluated five AI vendors - Troopr Labs was the fastest to deliver, built the most tailored solution, and within three months our Head of Legal was championing it in leadership meetings."
Alistair Burns
SVP & Chief Information Officer, Cubic Transportation Systems

Go from signup to live AI Agent in 3 steps

1
Connect your helpdesk

Link Jira Service Management, ServiceNow, or Zendesk in one click. Enjo syncs your knowledge base, past tickets, and documentation automatically.

2
Deploy on Slack, Teams, or Web

Choose where your employees already ask for help. Enjo's AI Agent shows up right there no new tool for anyone to learn.

3
Watch tickets resolve themselves

The AI Agent answers questions from your knowledge base, executes actions like password resets, and auto-creates context-rich tickets when human help is needed.

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Seamless Integration with Your Workflow

Enjo.ai Seamlessly integrates with your favorite tools like Slack, Jira and many more, ensuring a smooth workflow and enhanced productivity.

Teams that switched to Enjo saw results in weeks, not quarters

45%+ reduction in ticket resolution time

Aurora deployed Enjo to automate IT support for their fast-growing engineering team. The AI Agent handles routine queries, freeing IT staff to focus on infrastructure projects.

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Instant, multilingual IT support for 30,000+ employees

Delivery Hero deployed Enjo to automate IT support via Slack and Teams across multiple languages and time zones - eliminating unnecessary tickets for 30,000+ global employees without adding headcount.

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Security and governance

Autonomous support,
under your control.

SOC 2 Type II and ISO 27001 certified, GDPR compliant
TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
Guardrails on inputs and outputs, plus full audit logs
Regular scans, penetration tests, tested backups, incident response plan
99.9% uptime over 7 years, at enterprise scale
600+ enterprise deployments. Founded 2019, profitable since inception.

Frequently asked questions

If you have further questions, simply request a demo from our team, and we'll respond promptly.
Start for Free
How long does setup take?

For cloud-hosted helpdesks like Jira Cloud and Zendesk, you can connect and test in minutes with OAuth. For ServiceNow or on-prem environments, our team helps with configuration — most deployments go live within 1–2 weeks.

What does the free plan include?

A fully functional AI Agent with knowledge base answering, AI ticketing, and deployment on one channel. No credit card. No time limit. When you're ready to scale, you pay only for usage — AI replies are billed at $0.05 per reply. See full pricing →

Does Enjo work with our existing helpdesk?

Yes. Enjo integrates natively with Jira Service Management, ServiceNow, Zendesk, and Freshservice. Don't have a helpdesk? Enjo's built-in Inbox works as a standalone IT service desk too.

Is our data safe?

SOC 2 Type II and ISO 27001 certified. All data encrypted in transit and at rest. Built-in Guardrails prevent hallucinated answers and block PII leakage. Your data is never used to train external models. Hosted on AWS and Azure with US and EU data residency available — other regions can also be provisioned.

Can we customize the AI Agent?

Change tone, format, language, and logic with a single click. No coding required. The AI adapts to your brand and support style.

What happens when the AI can't resolve something?

It creates a context-rich ticket with full conversation history and hands off to a human Agent. Your Agents never start from scratch.

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IT support chatbot

IT support chatbot that resolves, not routes.

Aurora resolves 63% of requests this way, across 2,500 employees. Enjo lives in Slack and Teams, resets the password, grants the access, and escalates the rest with full context.

No credit card. 200 AI replies every month. Unlimited agent seats.

What happens in the chat

Every IT chatbot answers. This one finishes.

A person typing "I'm locked out of Salesforce" does not want an article about access policy. They want the access.

Self-service password and MFA resets

Verified and completed in the thread. No ticket, no callback, no waiting for someone in another timezone.

Application access requests

Checked against your policy, then granted or sent to the right approver, who decides without leaving chat.

Approvals and provisioning

Multi-step flows with conditions and fallbacks, plus reminders for approvers who have not responded.

Software and device how-to

Answered from your own runbooks, with the article cited inline so the reader can check it.

Policy and onboarding questions

The same twenty questions your team retypes every week, answered once and then forever.

Tickets raised without a form

Slash commands create, find and list Jira issues. An emoji reaction files or updates a ticket.

Adoption

No new portal. No change management.

Self-service fails for one boring reason. People do not go to the portal. They message whoever fixed it last time.

01
It is already where they ask

Native in Slack, Slack Connect and Microsoft Teams, plus web chat, email, Jira, a Help Center portal and a hosted agent URL. 100+ languages.

02
It remembers the person

Enjo remembers a requester across conversations, so a returning person does not restate what they already explained.

03
A messy incident gets a room

Swarm Rooms opens a dedicated channel for one ticket so several people resolve it together, synced to your ticketing system.

Rakuten automates IT support for 30,000+ employees across Slack and Teams. BookMyShow reached 100% ticket capture through Slack with zero manual ticket creation.
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Accuracy

It cannot invent your VPN policy.

The fear with an IT chatbot is not that it fails to answer. It is that it answers confidently and wrongly, in front of 5,000 employees.

Answers come only from the sources you connect, never open-ended generation, with an inline citation on every reply
Low confidence produces a clarifying question instead of a guess
Denied Topics, Denied Words and a six-category content filter, each with its own test screen inside the product
Playground tests prompts before deployment. Bulk Testing scores a batch of your own real tickets at scale
Audit Log across every module, with retention controls and export. PII redacted and masked
Agent memory redacted in part or forgotten entirely on request, with every change written to the log
In production

Named customers. Published numbers.

63%

Autonomous resolution
Aurora
2,500 employees. 45% faster, 60% ESAT gain.

30%

Average deflection after rollout
Delivery Hero
95,000+ Slack members across 70+ countries.

Minutes

First response, down from two or three days
Kraken
80% of employees now self-serve.

5 wks

POC to full production
Amber Group
Zero missed requests from day one.
What it costs

Free is a plan here, not a trial.

$0 a month. 200 AI replies, one AI agent, a shared Inbox with unlimited seats, a Help Center and Insights. Run out of replies and requests escalate to your team, so nothing breaks.

Free

$0

Per month
Unlimited Seats
200 AI replies included

Starter

$95

Per month
Unlimited Seats
1000 AI replies included

Standard

$295

Per month
Unlimited Seats
3000 AI replies included

$0. 200 AI replies a month. Unlimited agent seats. No credit card.

Priced per AI reply, published, at $0.05 beyond your plan. Not per agent seat. Not per employee headcount. You can work out your bill without a sales call.
Start for Free
Security and governance

Autonomous support,
under your control.

SOC 2 Type II and ISO 27001 certified, GDPR compliant
TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
Guardrails on inputs and outputs, plus full audit logs
Regular scans, penetration tests, tested backups, incident response plan
99.9% uptime over 7 years, at enterprise scale
600+ enterprise deployments. Founded 2019, profitable since inception.
Before you start

Questions IT leaders ask first.

If you have further questions, simply request a demo from our team, and we'll respond promptly.
How long until it is answering real questions?

Aptean was live with its first cohort in a single day and handled 5,000+ queries in the first month. Connect Confluence, SharePoint or your intranet, build the agent, test it in Playground, deploy it to Slack the same afternoon.

What does it do when it cannot resolve something?

You write the escalation rules by topic and by message pattern. The handover carries the thread summarised, Enjo's stated reason for transferring, and the requester's history, into Enjo Inbox or your Jira or ServiceNow queue.

Can it read documentation behind our SSO?

Yes. The website crawler reads pages behind an SSO login and you select exactly which ones get indexed, alongside connectors for Confluence, SharePoint, Google Drive, OneDrive, Box, Notion, Jira, ServiceNow, Zendesk, Okta and more.

Does the chatbot cost extra?

No. The AI agent is the product, not an add-on. Free includes 200 AI replies a month and unlimited human agent seats, and pricing scales with AI usage rather than with the size of your team.

Who is behind Enjo

Troopr Labs, founded 2019 and profitable since inception, with 600+ enterprise deployments and Snowflake on a five-year contract.