Triage automation moves the ticket. It does not finish it.
Auto-categorising, auto-routing and auto-tagging change who is waiting. The request is still open and a person still has to do the thing.
01
A pre-built action, an HTTP API call, custom code, a prompt, an MCP server tool, a ticketing operation, or a live web fetch that cites the page it read.
02
AI Flows sequences the decisions, the actions and the fallbacks. Write the instruction in plain language and Enjo optimises it for you.
03
The approval runs inside Slack or Teams, syncs the decision back to your ticketing system, and reminds approvers who have not responded.
04
API actions and code actions are each tested inside the admin console. Bulk Testing scores the agent against a batch of your own real tickets.
Automation you can put in a board deck.
Most IT automation projects cannot answer "what did it save us" without somebody building a spreadsheet. Insights answers it by default.
The share resolved with no human involved, in its own column from the share Enjo only moved faster. Two numbers, not one blended rate.
Human handling time avoided, the monetary equivalent, and the topics driving each. Broken down by helpdesk.
Run volume, success rate and the exact failing step for each AI Action and each AI Flow. Failures are diagnosable, not mysterious.
Adoption reporting shows which topics still escape to humans, so you know what to automate next. Scheduled reports, CSV export and BI sync included.
Closed tickets scored automatically across five weighted parameters, with Resolution weighted heaviest at 35.
What automation looks like at real volume.
450 hrs
63%
80%
100%
Automation that does not become somebody's second job.
The reason home-built automation stalls is that the team who built it owns it forever. Enjo improves from the work your team is already doing.
Free is a plan here, not a trial.
$0 a month. 200 AI replies, one AI agent, a shared Inbox with unlimited seats, a Help Center and Insights. Run out of replies and requests escalate to your team, so nothing breaks.
Free
$0
Starter
$95
Standard
$295
$0. 200 AI replies a month. Unlimited agent seats. No credit card.
Autonomous support,
under your control.
Questions IT leaders ask first.
Aptean was live with its first cohort in a single day and handled 5,000+ queries in the first month. Amber Group reached full production in five weeks with zero missed requests. Connect a knowledge source and answers flow as soon as it indexes.
Yes. Escalations create tickets in Jira, ServiceNow, Salesforce or Zendesk with the context attached, and those systems also work as knowledge sources. Or escalations land in Enjo Inbox, included free with unlimited seats.
Every answer is grounded in the knowledge you connect and carries an inline citation. Low confidence produces a clarifying question. Guardrails set topic and word boundaries with a test screen each, and every action is written to the Audit Log.
No. Enjo automates service requests and incidents raised by people: resets, access, approvals, provisioning, how-to and policy. Event correlation and infrastructure anomaly detection are a different category and not what this does.
Troopr Labs, founded 2019 and profitable since inception, with 600+ enterprise deployments and Snowflake on a five-year contract.
