Resolve 60% of IT tickets automatically, Before your team even sees them

Enjo adds an AI Agent to your existing IT helpdesk - Jira, ServiceNow, or Zendesk or works standalone with Enjo's built-in Inbox. It answers employee questions, resets passwords, provisions access, and creates tickets. Sign up and connect in minutes most teams see first results within the first week.

Free forever plan
Go live in minutes
SOC 2 Type II
Pay per use - $0.05/AI reply
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Your IT team didn't sign up to answer the same 10 questions all day.

Password resets, VPN setup, “How do I get access to Salesforce?" - the same requests, repeated endlessly. Meanwhile, the projects that truly move the business forward keep getting delayed. Your Agents are burned out, employees are frustrated, and the ticket backlog continues to grow.

60%+

Auto-Resolution Rate

90%

Faster Response Times

6 Yrs

99.9% Uptime in Production
AI Support Agent

Testimonials from our Customers

"The speed at which Enjo was deployed and started resolving real requests across our service desks was impressive. For a company of our scale, that kind of rapid time-to-value is exactly what we need from an automation partner."
Yashwant Singh
Regional Head of IT, Delivery Hero
"We're getting lots of onboarding, which is great! Teams finally realizing the value outside of our immediate org. It's evident the way it spreads is people in our channels see it and get jealous and ask how to set it up for themselves."
Ryan White
Director of Cloud Infrastructure, Roku
".. we picked it because it was cleared by our security team and … boast stable development and responsive support team.."
Arsen Kostenko
Senior Software Engineer, Netflix
"..for those who are considering this I would jump into this opportunity to work with this incredible team."
Paulette Jacobo
Global Business Strategy, Spotify
"We evaluated five AI vendors - Troopr Labs was the fastest to deliver, built the most tailored solution, and within three months our Head of Legal was championing it in leadership meetings."
Alistair Burns
SVP & Chief Information Officer, Cubic Transportation Systems

Go from signup to live AI Agent in 3 steps

1
Connect your helpdesk

Link Jira Service Management, ServiceNow, or Zendesk in one click. Enjo syncs your knowledge base, past tickets, and documentation automatically.

2
Deploy on Slack, Teams, or Web

Choose where your employees already ask for help. Enjo's AI Agent shows up right there no new tool for anyone to learn.

3
Watch tickets resolve themselves

The AI Agent answers questions from your knowledge base, executes actions like password resets, and auto-creates context-rich tickets when human help is needed.

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Seamless Integration with Your Workflow

Enjo.ai Seamlessly integrates with your favorite tools like Slack, Jira and many more, ensuring a smooth workflow and enhanced productivity.

Teams that switched to Enjo saw results in weeks, not quarters

45%+ reduction in ticket resolution time

Aurora deployed Enjo to automate IT support for their fast-growing engineering team. The AI Agent handles routine queries, freeing IT staff to focus on infrastructure projects.

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Instant, multilingual IT support for 30,000+ employees

Delivery Hero deployed Enjo to automate IT support via Slack and Teams across multiple languages and time zones - eliminating unnecessary tickets for 30,000+ global employees without adding headcount.

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Security and governance

Autonomous support,
under your control.

SOC 2 Type II and ISO 27001 certified, GDPR compliant
TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
Guardrails on inputs and outputs, plus full audit logs
Regular scans, penetration tests, tested backups, incident response plan
99.9% uptime over 7 years, at enterprise scale
600+ enterprise deployments. Founded 2019, profitable since inception.

Frequently asked questions

If you have further questions, simply request a demo from our team, and we'll respond promptly.
Start for Free
How long does setup take?

For cloud-hosted helpdesks like Jira Cloud and Zendesk, you can connect and test in minutes with OAuth. For ServiceNow or on-prem environments, our team helps with configuration — most deployments go live within 1–2 weeks.

What does the free plan include?

A fully functional AI Agent with knowledge base answering, AI ticketing, and deployment on one channel. No credit card. No time limit. When you're ready to scale, you pay only for usage — AI replies are billed at $0.05 per reply. See full pricing →

Does Enjo work with our existing helpdesk?

Yes. Enjo integrates natively with Jira Service Management, ServiceNow, Zendesk, and Freshservice. Don't have a helpdesk? Enjo's built-in Inbox works as a standalone IT service desk too.

Is our data safe?

SOC 2 Type II and ISO 27001 certified. All data encrypted in transit and at rest. Built-in Guardrails prevent hallucinated answers and block PII leakage. Your data is never used to train external models. Hosted on AWS and Azure with US and EU data residency available — other regions can also be provisioned.

Can we customize the AI Agent?

Change tone, format, language, and logic with a single click. No coding required. The AI adapts to your brand and support style.

What happens when the AI can't resolve something?

It creates a context-rich ticket with full conversation history and hands off to a human Agent. Your Agents never start from scratch.

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AI ITSM support automation

IT support automation that completes the request.

Kraken saves 450 hours a month on approval workflows alone. Enjo runs the flow, takes the action in your connected systems, and escalates only what needs judgment.

No credit card. 200 AI replies every month. Unlimited agent seats.

The work, not the ticket

Triage automation moves the ticket. It does not finish it.

Auto-categorising, auto-routing and auto-tagging change who is waiting. The request is still open and a person still has to do the thing.

01
Seven kinds of action

A pre-built action, an HTTP API call, custom code, a prompt, an MCP server tool, a ticketing operation, or a live web fetch that cites the page it read.

02
Flows, not decision trees

AI Flows sequences the decisions, the actions and the fallbacks. Write the instruction in plain language and Enjo optimises it for you.

03
Approvals that chase themselves

The approval runs inside Slack or Teams, syncs the decision back to your ticketing system, and reminds approvers who have not responded.

04
Tested before production

API actions and code actions are each tested inside the admin console. Bulk Testing scores the agent against a batch of your own real tickets.

Pre-built action sets ship for ServiceNow, Freshservice, Zendesk and Salesforce. Identity, provisioning and anything else in your stack connects through an API action, a code action or your own MCP server.
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Reported, not claimed

Automation you can put in a board deck.

Most IT automation projects cannot answer "what did it save us" without somebody building a spreadsheet. Insights answers it by default.

Deflection, reported separately from acceleration

The share resolved with no human involved, in its own column from the share Enjo only moved faster. Two numbers, not one blended rate.

Time saved and cost saved

Human handling time avoided, the monetary equivalent, and the topics driving each. Broken down by helpdesk.

Every action's success rate

Run volume, success rate and the exact failing step for each AI Action and each AI Flow. Failures are diagnosable, not mysterious.

Coverage gaps

Adoption reporting shows which topics still escape to humans, so you know what to automate next. Scheduled reports, CSV export and BI sync included.

Quality Audit on closed tickets

Closed tickets scored automatically across five weighted parameters, with Resolution weighted heaviest at 35.

In production

What automation looks like at real volume.

450 hrs

Saved monthly on automated approvals
Kraken
190+ countries. Response times from days to minutes.

63%

Autonomous resolution
Aurora
2,500 employees. 45% faster resolution.

80%

Faster response, answering and ticketing
Delivery Hero
30+ Jira service desks across 70+ countries.

100%

Ticket capture through Slack
BookMyShow
Zero manual ticket creation.
No maintenance tax

Automation that does not become somebody's second job.

The reason home-built automation stalls is that the team who built it owns it forever. Enjo improves from the work your team is already doing.

Turn a past conversation into an answer, an AI Action or a request form, from inside Training
Teammates submit answer suggestions; an administrator approves, edits or rejects them
Enjo generates the question variations automatically, so one authored answer matches many phrasings
Attach an existing action or flow to another agent instead of rebuilding it
A router agent delegates to task-specific child agents, each with its own sample requests
Re-index any knowledge source on demand when the underlying document changes
Pricing

One billing unit, defined here.

An AI reply is one response sent by Enjo's AI agent to a requester. One response, one unit. No separate charge for a "resolution." No charge for an "outcome."

Free

$0

Per month
Unlimited Seats
200 AI replies included

Starter

$95

Per month
Unlimited Seats
1000 AI replies included

Standard

$295

Per month
Unlimited Seats
3000 AI replies included

Priced per AI reply, published, at $0.05 for anything beyond your plan. Not per agent seat. Not per employee headcount. You can work out your bill without a sales call.

For a 10-person team at 3,000 conversations a month, incumbents charge per seat for all 10 agents and then again per AI resolution. Enjo charges once, for AI usage. A tenth of the cost of leading incumbent platforms.
Start for Free
Security and governance

Autonomous support,
under your control.

SOC 2 Type II and ISO 27001 certified, GDPR compliant
TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
Guardrails on inputs and outputs, plus full audit logs
Regular scans, penetration tests, tested backups, incident response plan
99.9% uptime over 7 years, at enterprise scale
600+ enterprise deployments. Founded 2019, profitable since inception.

Frequently asked questions

If you have further questions, simply request a demo from our team, and we'll respond promptly.
How long does this take to stand up?

Connect a knowledge source and answers flow as soon as it indexes. Aptean was live with its first cohort in a single day and handled 5,000+ queries in the first month. Amber Group went from proof of concept to full production in five weeks with zero missed requests.

What stops it inventing an answer?

Every reply is grounded in the knowledge you connect, never open-ended generation, and carries an inline citation to the source it used. Synthesis data shows how Enjo reached the answer. Low confidence produces a clarifying question, not a guess.

Do escalations still land in Jira or ServiceNow?

Yes, you choose the destination. Enjo creates the ticket in Jira, ServiceNow, Salesforce or Zendesk with the conversation summarised, its reasoning for transferring, and the requester's context attached. Or it lands in Enjo Inbox, which is included free with unlimited seats.

Can we see the return before renewal?

Insights reports deflection, meaning resolved with no human involved, separately from acceleration, the share Enjo only moved faster. Two columns instead of one blended rate, alongside time saved, cost savings, ESAT and the topics driving each.

Who is behind Enjo

Troopr Labs, founded in 2019 and profitable since inception, with 600+ enterprise deployments and Snowflake on a five-year contract. Service desk vendors are being acquired and renamed around you. You are not betting on a funding round.