Resolve 60% of IT tickets automatically, Before your team even sees them

Enjo adds an AI Agent to your existing IT helpdesk - Jira, ServiceNow, or Zendesk or works standalone with Enjo's built-in Inbox. It answers employee questions, resets passwords, provisions access, and creates tickets. Sign up and connect in minutes most teams see first results within the first week.

Free forever plan
Go live in minutes
SOC 2 Type II
Pay per use - $0.05/AI reply
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Your IT team didn't sign up to answer the same 10 questions all day.

Password resets, VPN setup, “How do I get access to Salesforce?" - the same requests, repeated endlessly. Meanwhile, the projects that truly move the business forward keep getting delayed. Your Agents are burned out, employees are frustrated, and the ticket backlog continues to grow.

60%+

Auto-Resolution Rate

90%

Faster Response Times

6 Yrs

99.9% Uptime in Production
AI Support Agent

Testimonials from our Customers

"The speed at which Enjo was deployed and started resolving real requests across our service desks was impressive. For a company of our scale, that kind of rapid time-to-value is exactly what we need from an automation partner."
Yashwant Singh
Regional Head of IT, Delivery Hero
"We're getting lots of onboarding, which is great! Teams finally realizing the value outside of our immediate org. It's evident the way it spreads is people in our channels see it and get jealous and ask how to set it up for themselves."
Ryan White
Director of Cloud Infrastructure, Roku
".. we picked it because it was cleared by our security team and … boast stable development and responsive support team.."
Arsen Kostenko
Senior Software Engineer, Netflix
"..for those who are considering this I would jump into this opportunity to work with this incredible team."
Paulette Jacobo
Global Business Strategy, Spotify
"We evaluated five AI vendors - Troopr Labs was the fastest to deliver, built the most tailored solution, and within three months our Head of Legal was championing it in leadership meetings."
Alistair Burns
SVP & Chief Information Officer, Cubic Transportation Systems

Go from signup to live AI Agent in 3 steps

1
Connect your helpdesk

Link Jira Service Management, ServiceNow, or Zendesk in one click. Enjo syncs your knowledge base, past tickets, and documentation automatically.

2
Deploy on Slack, Teams, or Web

Choose where your employees already ask for help. Enjo's AI Agent shows up right there no new tool for anyone to learn.

3
Watch tickets resolve themselves

The AI Agent answers questions from your knowledge base, executes actions like password resets, and auto-creates context-rich tickets when human help is needed.

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Seamless Integration with Your Workflow

Enjo.ai Seamlessly integrates with your favorite tools like Slack, Jira and many more, ensuring a smooth workflow and enhanced productivity.

Teams that switched to Enjo saw results in weeks, not quarters

45%+ reduction in ticket resolution time

Aurora deployed Enjo to automate IT support for their fast-growing engineering team. The AI Agent handles routine queries, freeing IT staff to focus on infrastructure projects.

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Instant, multilingual IT support for 30,000+ employees

Delivery Hero deployed Enjo to automate IT support via Slack and Teams across multiple languages and time zones - eliminating unnecessary tickets for 30,000+ global employees without adding headcount.

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Security and governance

Autonomous support,
under your control.

SOC 2 Type II and ISO 27001 certified, GDPR compliant
TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
Guardrails on inputs and outputs, plus full audit logs
Regular scans, penetration tests, tested backups, incident response plan
99.9% uptime over 7 years, at enterprise scale
600+ enterprise deployments. Founded 2019, profitable since inception.

Frequently asked questions

If you have further questions, simply request a demo from our team, and we'll respond promptly.
Start for Free
How long does setup take?

For cloud-hosted helpdesks like Jira Cloud and Zendesk, you can connect and test in minutes with OAuth. For ServiceNow or on-prem environments, our team helps with configuration — most deployments go live within 1–2 weeks.

What does the free plan include?

A fully functional AI Agent with knowledge base answering, AI ticketing, and deployment on one channel. No credit card. No time limit. When you're ready to scale, you pay only for usage — AI replies are billed at $0.05 per reply. See full pricing →

Does Enjo work with our existing helpdesk?

Yes. Enjo integrates natively with Jira Service Management, ServiceNow, Zendesk, and Freshservice. Don't have a helpdesk? Enjo's built-in Inbox works as a standalone IT service desk too.

Is our data safe?

SOC 2 Type II and ISO 27001 certified. All data encrypted in transit and at rest. Built-in Guardrails prevent hallucinated answers and block PII leakage. Your data is never used to train external models. Hosted on AWS and Azure with US and EU data residency available — other regions can also be provisioned.

Can we customize the AI Agent?

Change tone, format, language, and logic with a single click. No coding required. The AI adapts to your brand and support style.

What happens when the AI can't resolve something?

It creates a context-rich ticket with full conversation history and hands off to a human Agent. Your Agents never start from scratch.

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AI IT service desk

AI service desk that resolves 63% of requests.

That is Aurora's number, across 2,500 employees. Enjo answers in Slack and Teams, takes the action in your systems, and escalates the rest with full context.

No credit card. 200 AI replies every month. Unlimited agent seats.

Resolving is not routing

Most AI service desks classify the ticket. Enjo completes the request.

Auto-tagging, smart routing and a suggested article do not close a ticket. Somebody still has to unlock the account.

01
It meets people where they already ask

Slack, Slack Connect, Microsoft Teams, web chat, email, Jira or your Help Center portal. No portal to launch, no form to fill, in 100+ languages.

02
It answers from your knowledge, and cites it

Confluence, SharePoint, Jira, ServiceNow, Notion, or your intranet behind SSO. When confidence is low it asks a clarifying question instead of guessing.

03
It does the actual work

AI Actions read and write in your systems. Pre-built sets for ServiceNow, Freshservice, Zendesk and Salesforce. Anything else through an API call, custom code or your own MCP server.

04
Exceptions arrive fully briefed

The thread summarised, Enjo's stated reason for transferring, and the requester's history, into Enjo Inbox or your Jira or ServiceNow queue.

Every action and flow reports its run volume, success rate and the exact failing step in Insights. Kraken saves 450 hours a month on approval workflows built this way.
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What it resolves

The tickets filling your L1 queue.

Password and MFA resets

Verified and completed in the conversation, not routed to a technician.

Application access requests

Checked against your policy, then granted or sent for approval

Approvals and provisioning

Multi-step AI Flows with logic, conditions, fallbacks, nudges and reminders.

Software and device how-to

Answered from your own runbooks, with the article cited inline.

Onboarding and policy questions

The same twenty questions your team answers every week, handled once.

Tickets raised from chat

Slash commands and emoji reactions create and update Jira issues without a form.

Customer stories

Named customers. Production deployments.

63%

Autonomous resolution
$14B valuation

1M+

Requests resolved by AI
$1B+ enterprise software

450 hrs

Saved monthly on approvals
190+ countries

5 wks

POC to production
$3B crypto finance
Grounded and governed

Decide what it will never say. Then test it.

Guardrails you configure and verify in the product, not a policy you hope holds in production.

Denied Topics, Denied Words and a Content Filter across six categories, set workspace-wide or per agent
A dedicated test screen for each of the three, so you read the result before the policy reaches an employee
Playground and Bulk Testing score the agent against a batch of your own real tickets before launch
Audit Log carrying timestamp, user, module and action across every module, with configurable retention and export
PII redacted and masked. Agent memory redacted or forgotten on request, and every change written to the log
Pricing

One billing unit, defined here.

An AI reply is one response sent by Enjo's AI agent to a requester. One response, one unit. No separate charge for a "resolution." No charge for an "outcome."

Free

$0

Per month
Unlimited Seats
200 AI replies included

Starter

$95

Per month
Unlimited Seats
1000 AI replies included

Standard

$295

Per month
Unlimited Seats
3000 AI replies included

Priced per AI reply, published, at $0.05 for anything beyond your plan. Not per agent seat. Not per employee headcount. You can work out your bill without a sales call.

For a 10-person team at 3,000 conversations a month, incumbents charge per seat for all 10 agents and then again per AI resolution. Enjo charges once, for AI usage. A tenth of the cost of leading incumbent platforms.
Start for Free
Security and governance

Autonomous support,
under your control.

SOC 2 Type II and ISO 27001 certified, GDPR compliant
TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
Guardrails on inputs and outputs, plus full audit logs
Regular scans, penetration tests, tested backups, incident response plan
99.9% uptime over 7 years, at enterprise scale
600+ enterprise deployments. Founded 2019, profitable since inception.

Frequently asked questions

If you have further questions, simply request a demo from our team, and we'll respond promptly.
How long does this take to stand up?

Connect a knowledge source and answers flow as soon as it indexes. Aptean was live with its first cohort in a single day and handled 5,000+ queries in the first month. Amber Group went from proof of concept to full production in five weeks with zero missed requests.

What stops it inventing an answer?

Every reply is grounded in the knowledge you connect, never open-ended generation, and carries an inline citation to the source it used. Synthesis data shows how Enjo reached the answer. Low confidence produces a clarifying question, not a guess.

Do escalations still land in Jira or ServiceNow?

Yes, you choose the destination. Enjo creates the ticket in Jira, ServiceNow, Salesforce or Zendesk with the conversation summarised, its reasoning for transferring, and the requester's context attached. Or it lands in Enjo Inbox, which is included free with unlimited seats.

Can we see the return before renewal?

Insights reports deflection, meaning resolved with no human involved, separately from acceleration, the share Enjo only moved faster. Two columns instead of one blended rate, alongside time saved, cost savings, ESAT and the topics driving each.

Who is behind Enjo

Troopr Labs, founded in 2019 and profitable since inception, with 600+ enterprise deployments and Snowflake on a five-year contract. Service desk vendors are being acquired and renamed around you. You are not betting on a funding round.