Purpose Built to Turn Slack into
Ticketing System
Built for Slack-first teams. Enjo helps you manage, track, and resolve support tickets — all from where work happens.
Works Standalone or With
Key Features of Slack Ticketing
Create Slack Messages into Tickets
Turn any Slack thread or DM — from teammates or customers — into a ticket. Context is auto-captured and routed to Enjo Inbox.
Track tickets in Enjo Inbox
All requests appear in a unified inbox — filtered by team, channel, or status. Perfect for triaging both internal and external conversations.
Real-time updates in Slack and Email
Every ticket update (status change, comment, resolution) is automatically pushed back to the requesto iin Slack, and email alerts sent for resolved tickets.
Answer faster with AI
Enjo suggests accurate, context-aware answers in Slack using your support knowledge — whether it's onboarding FAQs or system error explanations.
Automate repetitive tasks with AI Actions
Use Enjo’s AI to instantly handle routine tasks like password resets, policy lookups, or access requests — right from Slack.
Testimonials
"Amazing product, Congratulations to the whole team for making such an amazing product. We are using slack from quite some time now and look forward to using it extensively!!"
- Prafful Gupta, IncRevenue
“Troopr has a very good support team which is very important for me. I needed certain changes to the existing app and their team has been incorporating in their best capacity.”
- Namrata Parab, Springworks
Why Support Teams Trust Enjo?
Central Inbox
for all Slack tickets — at no extra cost
Deep Functional Integration with Slack
secure by design with data masking & audit logs
Modern Gen-AI powered
built according to the requirement of your enterprise
Cost-effective
Unlimited free agent seats, free inbox, pay only for AI
Real-World customer stories
Amber Group: AI Helpdesk Automates Engineering Workflows
How a $3B Crypto Finance Unicorn Automated EngineeringWorkflows with AI-Powered Helpdesk Automation
Rakuten: Gen AI Helpdesk Automates Global IT Support
Enjo automated IT support via Slack and Teams, eliminating unnecessary tickets for 30,000+ global employees.
BookMyShow: 100% Ticket Capture via Slack Automation
India’s largest entertainment ticketing platform deploys Enjo to automate internal support across Slack and Jira-achieving 100% request capture and zero manual ticket creation for 1,000+ employees.
Frequently asked questions
Yes. Enjo supports both internal and external support use cases. If you serve customers via Slack Connect, Enjo helps you convert those conversations into trackable, AI-powered tickets.
It’s your shared workspace to manage Slack-based support tickets — track, assign, and resolve all requests in one view. Enjo Inbox is included for free with every plan.
Absolutely. All ticket resolution updates— even if created in Slack — are sent via email as well, keeping both employees and customers informed
No. Enjo can work standalone. But if you already use a helpdesk, Enjo syncs tickets and updates with your existing system.
ou get full access to Slack-based ticketing, Enjo Inbox, and AI capabilities for a limited time. Start free or opt for a guided pilot with our team.
Security & AI governance, trusted by top enterprises
- SOC 2 Type II + ISO 27001 compliant; GDPR compliant
- TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
- AI Guardrails for inputs/outputs + full audit logs
- Regular scans + pen tests (NDA), tested backups + IR plan
- 99.9% uptime for 6 years, proven at enterprise scale
Making work easier for
the Support Teams
AI-Powered Slack Ticketing System
