Password resets. VPN access. "The printer is doing the thing again." Your queue doesn't grow because employees are careless. It grows because the same twenty requests come back every week, and right now a person has to touch every single one.
The point where most virtual agents give up and route to a human. Employees learn to skip the bot entirely.
How long the last platform took to configure before it resolved its first request. The deck promised weeks.
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When the hand-tuned workflow breaks because someone renamed a field. And nobody on the team owns the fix.
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Connect a knowledge source and watch Enjo answer real questions today. Free plan, no credit card.
Identity verified, account unlocked through Okta or Azure AD, all inside the chat thread. The single biggest slice of most queues, gone.
An employee asks for Figma. Enjo checks eligibility, requests the approval if policy needs one, and provisions the license.
Approval Flow brings the request to the manager in Slack. One click, done, logged against the ticket. Nobody chases anybody.
Joiners, movers, leavers. Enjo updates Google Workspace groups and distribution lists from a plain chat request.
VPN, Wi-Fi, Zoom, device issues. Enjo walks the employee through the fix using your runbooks, not generic internet advice.
Outage updates, maintenance windows, and SLA-risk alerts reach the right channels before the tickets start piling in.
of IT requests resolved autonomously
Aurora · 2,500 employees
faster response times
Delivery Hero · 95,000+ employees
Ticket capture in Slack, zero manual creation
BookMyShow · 1,000+ employees
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An AI agent that completes IT requests end to end in chat, instead of a chatbot that searches articles and routes a ticket. Enjo reads your docs and past tickets, takes the action (an account unlock, an access grant, an approval), and only escalates when a human is genuinely needed. That's the difference between an AI service desk and a deflection bot.
No. Enjo runs on top of the helpdesk you already have. It resolves requests in Slack and Teams, and when something needs a human it creates the ticket in Jira or ServiceNow with the full conversation attached.
The Escalation engine creates a ticket carrying the entire conversation, the sources Enjo checked, and what it already tried. Your agent starts where the AI left off, rather than asking the employee to repeat themselves. You define the rules for when, how, and where handoffs happen.
Knowledge sources like Confluence, SharePoint, and past tickets connect on day one, and answers start flowing as soon as they're indexed. For scale reference: Amber Group went from proof of concept to production in 5 weeks, with zero missed requests from the first day.
That’s exactly where Enjo can build one for you. It learns from your past support tickets, emails, and conversations to auto-generate FAQs and help articles. It gets smarter with every customer interaction.
The Free plan is $0 with 200 AI Replies a month, unlimited human agent seats, and no credit card. Paid plans start at $95/month. Pricing is per AI Reply, never per seat, so growing the team costs nothing. Current details are always on the pricing page.
Yes. Enjo is SOC 2 Type II & ISO 27001 certified, GDPR compliant. Data is encrypted (TLS 1.2+, AES-256), hosted on secure infrastructure, and never shared or used to train external models. Trusted by 500+ teams including Snowflake and Wayfair.
