ResourcesPricing

Enjo For B2B Support Teams

Before Enjo

Traditional Customer Help desk is slow and hard to discover. Customer satisfaction suffers when requests are not resolved promptly. Support agents are busy manually updating tickets and answering repetitive questions.

After Enjo

Instant responses to customer requests directly in Slack shared channels or Teams. Automatic syncing between Slack/Teams and Jira and automatic notifications and proactive insights delivered to relevant people.

Free TrialRequest a Demo
Troopr make supporting employees easy

Resolve requests automatically

Don't waste time answering repetitive questions from customers and don't expect customers to login to your knowledge base to research and find answers to their problems.

  • Answer automatically from the team knowledge base directly in your support channels.
  • Find and share helpful suggestions from knowledge sources like Confluence, Sharepoint etc with customers in Slack or Teams.
  • Ticket and track chat conversations in Jira automatically when the suggestions did not  resolve the request.

Support customers naturally

Don't ask your customers to figure out where and how to fill in a form to resolve their requests. Let them naturally report and discuss in Slack or Teams channels while Enjo takes care of the rest.

  • Turn your customer conversations in Slack or Teams into tickets with emojis and keep them updated in both places automatically.
  • Track open requests effortlessly in support channels or privately in their direct message (DM) channel with Enjo, empowering customers.
  • Receive direct notifications in Slack or Teams when your request is resolved, ensuring prompt updates for customers.
  • Streamline feedback collection for support agents by using emoji surveys directly in Slack or Teams.

Share actionable insights in Slack

Don't wait for SLA breaches to take action. Engage your b2b support team proactively with actionable insights in Slack or Teams.

  • Get alerts on pending requests that don't have an update in a while and take action right there.
  • Keep every stakeholder in the loop by bringing key insights into Slack or Teams channels.
  • Monitor and improve usage and adoption with easy-to-digest charts and activity logs.

Dream11 is a USD 8B sports technology company based in Mumbai, India. It is a strategy based online sports game with 1000+ daily contests and 13 crore+ users.

Problem

IT teams have dedicated public channels where they collect requests from employees and dedicated private channels where they assign and work on open tickets

Solution

IT teams continue to collect requests in a manner similar to their previous Slack process, with updates now seamlessly managed between Slack and Jira.

Wayfair Inc. is a USD 4.5B American e-commerce company based in Boston that sells furniture and home goods online. Founded in 2002 and currently offers 14 million from more than 11,000 global suppliers

Problem

They tried building Slack bots in-house but that proved to be both a time-consuming and expensive exercise. Management of custom solutions were also distracting their teams from their core work.

Solution

They have connected their Jira Software to Slack channels to bring context and updates to Jira issues, and tickets to Slack and make it easy for them to take action directly from Slack

Trusted Security Excellence

Best-in-class security trusted by thousands of leading brands in the US and around the world.
‍
Our security practice includes state-of-the-art encryption, trusted infrastructure and service partners, periodic third party audits and continuous monitoring to ensure that your data is always secure. Made by founding team with 4 decades of experience at some of the largest enterprises with industry leading security measures.

Accelerate support with Generative AI

Free TrialRequest a Demo

AI Copilot for Support

Generative AI used for answering may generate inaccurate information, consider checking its responses.
© 2024 Troopr Labs Inc. All Rights Reserved.