Switch without the migration project
Moveworks is built for big IT orgs that can staff a multi-quarter rollout, and it is now folding into ServiceNow. Enjo is GenAI-native and self-serve, so a mid-market team is live in weeks and people actually use it.
Months to quarters
Multi-quarter project and team
A dedicated admin / IT team
Significant rollout and training
Folding into ServiceNow
Custom enterprise, not public
None
Deepest at 10,000+ employees
SOC 2 Type II, ISO 27001, GDPR
Moveworks is deep and capable, built for big IT teams that can staff a long rollout. Enjo is GenAI-native and self-serve, so a mid-market team is live in weeks and usage sticks because it lives in Slack and Teams. If you are 10,000+ employees standardizing on ServiceNow, Moveworks goes deeper.
Resolved autonomously, Aurora, IT
POC to production, Amber Group
No multi-quarter configuration project and no dedicated admin team. Connect your knowledge, and the agent grounds itself. Amber Group reached production in five weeks with zero missed requests.
The experience is consumer-grade: ask in plain language in Slack or Teams and get an answer or an action. That is why usage sticks instead of stalling after launch.
Your knowledge layer, workflows, and AI training are not tied to one helpdesk. It reads Confluence, SharePoint, Google Drive, and past tickets, so you can change your stack without starting over.
Unlimited seats on every plan. AI at a flat $0.05 per interaction. Most teams are live in days, with no migration.
Yes. Enjo's free tier includes unlimited agent seats and 200 AI Replies a month, no credit card. It is a permanent plan, not a trial. You only pay if you use more AI, at a flat $0.05 per interaction.
Moveworks uses custom enterprise pricing and publishes no rates; expect it to align with ServiceNow's packaging over time. Enjo is usage-based and public: free at $0 (200 AI Replies/month, unlimited seats, no credit card), Starter $95/month, Standard $295/month, with extra AI Replies at $0.05 each. Confirm both live before budgeting.
That is Enjo's core advantage. Moveworks is a capable enterprise platform, but it is built for large IT orgs and typically takes a multi-quarter rollout with a dedicated team. Enjo is GenAI-native and self-serve: you point it at your knowledge, it works inside Slack and Teams where people already are, and a mid-market rollout lands in weeks.
It resolves. The AI Agent completes common requests end to end (access, password resets, status) and escalates only what it cannot close, with full context attached. In production it resolves a majority of common requests autonomously at companies like Aurora (63%, an IT deployment).
Enjo runs inside ServiceNow, Jira Service Management, Zendesk, and Freshservice, or as a standalone platform, so there is no rip-and-replace. Most mid-market teams are live in weeks. If you are committed to ServiceNow as your system of record, Moveworks and Now Assist will give you deeper native integration.
Use Enjo for real customer conversations and see how it fits your support workflow. Scale as your support grows.
