Official Salesforce Partner

The Agentforce alternative, purpose-built for customer service teams.

Reads your full knowledge stack (not just Salesforce), acts across your systems (not just Salesforce objects), and goes live in days (not quarters).

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Trusted by 600+ B2B Companies

Purpose-built for customer service

What changes when your AI isn't bound to one platform.

Not a horizontal AI platform repurposed for support. Every capability below exists because Enjo was built for resolving service cases end-to-end.

AI Agent

Autonomous case resolution

Resolves customer requests across Slack, Teams, email, and web. Grounded in your Salesforce Knowledge, past Cases, and every other source your team uses. Escalates with full context when it can't resolve.

Agent Assist

Copilot in the Salesforce Case View

Embeds directly in Service Cloud. Agents get reply suggestions, instant case summaries, tone and translation controls, and real-time sentiment detection. No context switching.

Help Center

AI-native self-service

Customer-facing portal with semantic search that answers, not just links. Articles generate from your docs and resolved conversations. Self-improving: unanswered questions draft new articles for review.

Escalation

Clean handoff back to Salesforce

When AI can't resolve, Enjo creates a native Salesforce Case with full conversation context and suggested next steps. Flows into your existing queues, SLAs, and routing rules. Nothing changes for your human agents.

Where each platform is the right call

An honest comparison of what Agentforce and Enjo each do best for customer service teams

Feature

Agentforce

Enjo

Knowledge sources

Salesforce KB + objects. External via Data Cloud ($65K+/yr)

Reads your whole stack. Salesforce, Confluence, SharePoint, Drive, Jira, Zendesk, Notion, websites.

Cross-system actions

Salesforce-native. External via MuleSoft or Apex.

Okta, Jira, Google Workspace, Stripe, custom APIs. Built-in.

‍Agent copilot

Suggests replies from Salesforce data. Standard summaries.

Suggests replies from your full knowledge stack. Configurable summaries, sentiment detection, tone controls.

Continuous learning

Bound to Salesforce

Self-improving. Resolved conversations auto-draft new articles. Gaps surface automatically.

Time to production

Months, typically SI-assisted.

Days. Self-serve or guided.

Free tier

No free tier. Enterprise Edition required.

Free plan with 200 AI Replies. No credit card, no prerequisites.

Where each wins

Team type

Enterprise teams fully committed to the Salesforce ecosystem.

CS teams with knowledge and workflows across multiple systems.

Stack

All-in Salesforce with Data Cloud and MuleSoft in place.

Salesforce teams whose knowledge lives in Confluence, SharePoint, Drive, and past tickets

Pricing

Bundled with existing Salesforce contracts.

Flat pricing. No add-ons. No per-seat math.

Product

One AI layer across Sales, Marketing, and Service.

Built for customer service. End-to-end resolution.

What scaling actually costs on each platform.

Agentforce prices the AI, the knowledge layer, and the agent seats separately. Enjo includes all of it. Here's a 10-agent team, all in.

Agentforce

Based on 10 Seats

AI resolution (1,000 cases)

$2000

External knowledge (Data Cloud)

$5,400+

Agent seats (10 × $125/user)

$1,250

Self-service portal

Seperate Product

Monthly total

$8,250+

Enjo

Unlimited seats

AI resolution (1000 cases)

$295

External knowledge (Native )

Agent seats (unlimited)

Self-Service portal

Monthly total

$295

“Enjo didn't just give us a chatbot - it gave us an AI layer we can embed anywhere: inside Salesforce, inside our custom CRM, and now inside our own applications through the API. That's what makes this transformational.”

Pradeep Manjegowda

Director - Customer Experience Team Operations and Transformation

63%

Resolved autonomously, Aurora, IT

$0.05

Flat per AI interaction, vs Fin's $0.99

_{Frequently asked questions}

If you have further questions, simply request a demo from our team, and we'll respond promptly.

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Can I keep Salesforce Service Cloud as my system of record?

Yes. Enjo creates and updates Cases via standard APIs. Agent Assist embeds in the Lightning console. Service Cloud stays your system of record.

Does Enjo require Data Cloud or Data 360?

No. Native connectors index Salesforce alongside Confluence, SharePoint, Drive, Jira, Zendesk, and more. No edition uplift required.

How does pricing compare at scale?

Enjo Standard: $295/month, 3,000 AI Replies, unlimited seats. Agentforce at scale: Flex Credits + per-user add-ons + Data Cloud.

Does Enjo run alognside Salesforce ?

Yes. Many teams use Agentforce for native Salesforce workflows and Enjo for cross-system resolution, unified knowledge, and conversational support in Slack and Teams.

How fast can we go live?

Days. Aptean deployed in one day with 2M+ documents indexed across 80+ products.

Quick action

Start Free. Prove Value. Scale When Ready.

Use Enjo for real customer conversations and see how it fits your support workflow. Scale as your support grows.

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